Waste permit FAQs

Frequently Asked Questions
What is a permit? Is there a limit on the number of permits I can have?
Who is the permit system for? What if I am using a hired van?
How do I order a waste permit? Why can I not take my trailer on site?
What happens if the details provided on the permit are incorrect? Can I use a works van?
What do I do if I don’t have a MyAccount? How long does it take to get a permit?
How can I order a waste permit if I have no computer? Do I have to print the waste permit out?
Why do I need to show proof of address or identification? What do I do if I have deleted my email that has my permit details?
What proof of address or identification do I need to take to the Recycling Centre? What do I do if my permit expires?
Is there a charge for the permit? Where can I find out more?

What is a permit?

 

A permit allows residents using a vehicle other than a car to deposit household waste from their own property. Trailers of any kind are no longer allowed on-site. The permit allows one visit. See our terms and conditions to find out more.

If we have reason to believe that the waste is not household waste, or from the address provided, or if the resident is abusive to staff, you will not be able to use the waste permit.

Who is the permit system for?

Wigan recycling centres are for Wigan Borough residents only and should only be used for disposing household waste from their property. Waste from businesses, cannot be deposited at any of the recycling centres.

How do I order a waste permit?

To order a single use waste permit you need to login or register for MyAccount and select ‘bins and waste’. If you do not have access to a computer or mobile device, you can visit our Life Centres in Wigan or Leigh or any one of the Council’s libraries to order and print your waste permit.

What happens if the details provided on the permit are incorrect?

You should ensure all details are correct before coming to the recycling centre. Failure to do so may result in you being refused access. If you notice that something is incorrect, please apply for another single use permit and allow the incorrect permit to expire. Permits will only be counted when they are scanned at the recycling centre.

What do I do if I don’t have a MyAccount?

You will need to visit the Wigan Council website and register for MyAccount using a valid email address.

For support with this, you can visit our Life Centres in Wigan or Leigh or any one of the Council’s libraries

How can I order a waste permit if I have no computer?

You can use the computers at our Life Centres in Wigan or Leigh or any one of the Council’s libraries

Why do I need to show proof of address or identification?

Many neighbouring authorities have introduced similar measures and/or restricted access to their sites in some form, such as booking systems. Therefore, the driving licence check ensures that residents from out of the Borough are not disposing of their waste at our expense.

This also enables the recycling centre staff to verify your details against your waste permit. This will prevent misuse of the waste permit.

What proof of address or identification do I need to take to the recycling centre?

You will need to bring along your photo driving licence to verify your address and ID. If you still have the paper driving licence, then a utility must be shown alongside this.

Is there a charge for the permit?

No, the permits are issued free of charge for Wigan Borough residents to deposit household waste.

Is there a limit on the number of permits I can have?

There is currently a limit in place  to help manage the traffic volumes with social distancing measures being in place on the sites. The limit is currently set at 3 visits per year. This will be reviewed once social distancing measures are relaxed.

The recycling centres are for use by Wigan Borough residents only. They can visit the centres to deposit waste or recycle materials from their own property. The amount brought to site should be reasonable but depends on the size of the vehicle used.

What if I am using a hired van?

You will still need to apply for a single use waste permit but only once you have hired your vehicle. Once you have your hire vehicle documents you can apply for your single use waste permit via MyAccount and complete all the details, registration, type of vehicle etc. You will also need to take your hire agreement along with your permit to the recycling centre.

Why can I not take my trailer on site?

Due to social distancing measures which have been put in place we are unable to accept trailers safely. This is because the amount of space available has been reduced making it difficult to manoeuvre trailers into the parking bays. Vehicles with trailers take up too much space to maintain social distancing.

Can I use a works van?

Yes, you can still use your commercial vehicle and would still need to apply for a single use waste permit. You must seek permission from the owner of the vehicle that you can use it for this purpose. We need to be able to ascertain that you are a householder rather than a trader.

How long does it take to get a permit?

You will receive your single use waste permit via email within 2 hours of applying.

Do I have to print the waste permit out?

No, you can just show your single use waste permit using a smart phone or any mobile device. If you don’t have access to one of these devices you can use a home computer or you can visit our Life Centres in Wigan or Leigh or any one of the Council’s libraries to order and print your permit.

What do I do if I delete the email with my permit details?

You can request for the single use waste permit to be reissued. This can only be done if the permit has not expired or previously been used. To do this login to MyAccount and select ‘bins and waste’.

What do I do if my permit expires?

If your permit expires before you get the chance to use it, you will just need to apply for another permit and the expired permit will be inactive and will not be counted as used. Only used permits will be counted.

Where can I find out more?

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