Report a missed bin

Report a missed bin → Guidance

Please do not report your missed bin until the day after your usual collection day, as we are attempting to return the next day if we have missed your bin.

For example, if your usual collection day is Tuesday and the bin was missed, we will return on Wednesday to collect it. If the bin hasn’t been emptied by 4.30pm on Wednesday, you can then report the bin as missed.

Please help us improve our service by numbering your bins.

If your bin has not been collected on your scheduled day you can report it as missed.

Missed bins must be reported within 48 hours of your collection day and after 8pm on the collection day itself (when the crews have completed their rounds).

Do NOT report a missed bin if:

  • You did not put your bin out before 6.30am on your scheduled collection day (see our  guidance on putting your bins out)
  • Your bin contains incorrect materials or is too heavy (please see the sticker on your bin). You must remove any incorrect materials or heavy items from your bin for your next scheduled collection or we will not be able to empty it.

To report a missed bin  login or register for MyAccount and select 'Bins and Recycling'.

What happens next?

Once you've submitted your missed bin request online, you will receive a confirmation email of your report.

You will need to put your bin out from the following Monday before 6:30am and we will return to collect it one of the days that week. 

Why your bin wasn't collected

There can be a number of reasons why your bin wasn't collected, including:

  • Contaminated bins
  • Blocked access
  • Vehicle breakdown
  • Adverse weather conditions
  • Unforeseen circumstances.

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