Cookies

Cookies are used in our web applications to keep track of your preferences, your logins, enabling the web site to run efficiently and collecting data on how people use our web site.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device as well as analysing your journey through the site, to help us improve your experience as a user.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using online services, to help us improve the website

This is done through small files known as cookies. They cannot be used to identify you personally.

A cookie is a small text file usually containing a random and unique identifier that is sent to your browser from a web server and then stored onto your computer's hard drive. They are used to store information about you on your computer.

Cookies we use

We use Google Analytics and Site Analyze to collect information about how people use this site. We do this to make sure the site is meeting our users' needs and to understand how we could make improvements to the sites user experience.  

Google Analytics and Site Analyze store information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (eg your name, address or IP address) so this information can't be used to identify who you are. We do not allow Google to use or share our Analytics data.

Google Analytics

The following cookies are set by Google Analytics:

Google Analytics Cookies (.wigan.gov.uk)
Cookie NameExpiresSecure
__utma 2 years No
__utmc End of session No
__utmz 6 months No
_ga 2 years No

SiteAnalyze Analytics

The following cookies are set by SiteAnalyze

Site Analyze Website Cookies (.siteimprove.com)
Cookie NameExpiresSecure
nmstat 1000 days No

Agilisys Engage (measuring website traffic)

We use Agilisys Engage to monitor how users travel across the website and the pages they visit. Agilisys Engage uses JavaScript to drop the cookie onto your browser. The information collected is IP address, date, pages visited, time spent on page, mouse movements, and pixel width of device. All data is stored using randomly generated IDs and no personal information is collected. The cookie does not collect any information entered on pages or forms.

The following two cookies are used:

  • _lgn_cscv2 - This cookie stores the unique anonymous ID of each visitor. Expires: This cookie persists for 365 days
  • LGNref - This cookie stores the profiling data eg the most recent web pages visited. Expires: This is a session-based cookie (expires when you close the browser)

gn_cscv2 is the 1st party cookie which Engage drops. This is dropped by JavaScript sitting on our web pages and is dropped under the Wigan domain.

LGNref is the 3rd party cookie, which Engage drops. This is dropped under the logo-net.co.uk domain.

Hotjar cookies

We use hotjar to monitor analytics and user journeys to help us improve the customer experience on the website. All cookies will last for 365 days.

  • _hjClosedSurveyInvites - This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
  • _hjDonePolls - This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
  • _hjMinimizedPolls - This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
  • _hjDoneTestersWidgets - This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
  • _hjIncludedInSample - This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
  • _hjShownFeedbackMessage - This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
  • _hjid - This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

Wigan MBC Cookies

We use these cookies to keep track of user preferences and enable the web site to work efficiently.

Wigan Website Cookies (.wigan.gov.uk)
Cookie Name ASP.NET_SessionId
Expires At end of session
Secure No

The Website is written in a web framework called ASP.NET. The ASPNET SessionID cookie is used to keep track of the session while you browse the web site. It can't be used to identify you.

UserPreferences keeps track of how you view the site. I keeps a track of whether you view the site in High Contrast or in Large Extra Large or Normal text size.

AddThis Cookies

AddThis Cookies (.addthis.com)
Cookie NameExpiresSecure
bt 2 Years No
di 2 Years No
dt 1 Month No
loc 6 weeks No
psc 2 Years No
ssc 22 months No
uid 2 Years No
uit 1 day No
uvc 2 Years No

These cookies enable the ShareThis site to work. ShareThis is a site that enables you to share links with social networking sites and other link sharing sites such as Rededdit and Stumbleupon.

YouTube cookies

YouTube Cookies (.youtube.com)
Cookie NameExpiresSecure
HSID 20 Years No
LOGIN _ INFO 20 Years No
PREF 20 Years No
SID 20 Years No
SSID 20 Years No
VISITOR_ INFO1 _ LIVE 6 months No
use_hitbox End of session No

We use YouTube cookies to embed streaming video on our web site. YouTube inserts these cookies for keeping tracking of visitors, user preferences and collecting statistics about views. They can't be used to identify you. See Google privacy policy (external link) for information.

Blocking cookies

If you don't want to receive cookies, you can change the settings in your browser so it notifies you when cookies are sent to it and can refuse them. You can also delete cookies that have already been set - the Help function in your browser should tell you how.

Further information on controlling cookies is available at  AboutCookies.org.uk (external link).

Blocking Google Analytics

Some modern browsers make it possible to block the Google Analytics cookie from collecting data. This is done by installing an add-on to your browser. Browsers that offer this are Internet Explorer v8 to v11, Google Chrome, Mozilla Firefox, Apple Safari and Opera. 

Please note: If you choose to disable cookies you will lose some features and functionality on the council's website.​​

Further Information

For further information on how cookies work and how to block them visit Wikipedia cookies (external link)

To see how to control cookies in your browser visit the following website: All about cookies (external link).

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