You can request larger or smaller bins, get a replacement for a damaged bin, or ask us to remove a bin you no longer want. Damaged bins may be repaired rather than replaced.
Charges for replacement bins
If your bin is damaged or has gone missing you will need to order a replacement.
The charge for a replacement Black bin is £36. A replacement Brown, Blue, or Green bin will be provided free of charge in the first instance, but any further replacement recycling bins will be £36 each. Food caddies are supplied free of charge.
We use the property address to record bin replacements, therefore, if a previous resident has already received a free replacement bin, the new resident will have to pay for any further replacements.
If you are moving house, all the waste and recycling bins must be left at the property for the next residents.
Charges for new bins
If you move into a new build property you will need to request and arrange delivery of your new bins. A charge of £66.00 will be applied for the delivery of black, brown, blue or green bins and food caddy.
We aim to deliver within 4 weeks of the bin request being received.
If your replacement bin is not delivered before your next scheduled collection please tell us:
If your bin has gone missing on collection day, please check with your neighbours to make sure it hasn’t been taken by mistake.
If you don’t find it, it may have fallen into the collection wagon. You will have received a card through your letterbox to inform you of this. If this is the case, a new bin will be automatically ordered for you and will be delivered as soon as possible.
If you use communal bins that are shared with other properties, and a replacement for a damaged or missing bin is required, the landlord, managing agent or leaseholder must contact firstname.lastname@example.org to arrange payment and delivery of a new/replacement bin.