Request a new or replacement bin/caddy

Requesting an additional black bin →

You may request an additional bin if you are:

  • A large family of 6 or above
  • Have a number of children still using nappies
  • Generate a large amount of medical waste (non-hazardous).

To request an additional black bin you will need to complete a 5 week waste diary before we can do a waste audit to see if you are eligible and to ensure you are using all three recycling bins and a food waste caddy correctly.

Important - Due to essential maintenance works on Wednesday 29th September from 8pm - 9pm online waste forms will be offline. 

Please note, we are currently experiencing a high volume of requests for new or replacement bin or food caddy’s. We aim to deliver your bin with 10 working days, however this may be slightly longer until the demand reduces to normal levels. Thank you for your patience and understanding.

You can request larger or smaller bins, get a replacement for a damaged bin, or ask us to remove a bin you no longer want. Damaged bins may be repaired rather than replaced.

Charges for replacement bins

If your bin is damaged or has gone missing you will need to order a replacement.

The charge for a replacement Black bin is £37.70. A replacement Brown, Blue, or Green bin will be provided free of charge in the first instance, but any further replacement recycling bins will be £37.70 each. Food caddies are supplied free of charge.

We use the property address to record bin replacements, therefore, if a previous resident has already received a free replacement bin, the new resident will have to pay for any further replacements.

If you are moving house, all the waste and recycling bins must be left at the property for the next residents.

Charges for new bins

If you move into a new build property you will need to request and arrange delivery of your new bins. A charge of £120.00 will be applied for the delivery of black, brown, blue or green bins and food caddy.

Additional bins


We aim to deliver within 4 weeks of the bin request being received.

If your replacement bin is not delivered before your next scheduled collection please tell us:

Missing bins

If your bin has gone missing on collection day, please check with your neighbours to make sure it hasn’t been taken by mistake.

If you don’t find it, it may have fallen into the collection wagon. You will have received a card through your letterbox to inform you of this. If this is the case, a new bin will be automatically ordered for you and will be delivered as soon as possible.

Communal bins

If you use communal bins that are shared with other properties, and a replacement for a damaged or missing bin is required, the landlord, managing agent or leaseholder must contact to arrange payment and delivery of a new/replacement bin.


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