MyAccount

MyAccount is changing → make the switch today

Our existing MyAccount is being replaced.

You will need to register for a new MyAccount now so that you’re prepared for the switch over.

We recommend that existing users of MyAccount use the same email address to create their new MyAccount, this will ensure that you have access to view reports previously submitted and existing bookings -  see more about the changes to MyAccount.

Remember – you may need to keep access to your existing MyAccount to use a number of council services until 31st March 2021.

MyAccount is a customer portal allowing you to manage your accounts, access council services and track the progress of any reports you've raised with us.

Registering for an account is easy and takes just a couple of minutes.

We're asking you to do this to save time and money when contacting us as part of The Deal.

What services can I access?

MyAccount allows you to securely access the following range of council services:

  • Council Tax - View your Council Tax statements. Visit our Council Tax section to set up a direct debit, make payments, apply for discounts, report a change and amend address details
  • Housing Benefit - View your account details. Visit our benefits and grants section to apply for Housing Benefit, Council Tax Reduction or free school meals and report a change
  • Bins - request a new or replacement bin and report a missed bin
  • Council housing - Apply to join the housing register. Wigan Council tenants can register to view rent statements, make payments online, report a range of issues and request repairs
  • Bulky waste - Book and pay for a household bulky waste collection
  • Parking services - Apply for parking permits, pay a parking fine and access important information on parking regulations and parking fines, including how to appeal a parking fine
  • Pest control - Book a pest control visit
  • Registrar services - Book appointments online to register a birth, death, marriage or civil  partnership, as well as book a wedding and other ceremonies
  • Report issues - Report a wide range of issues within the borough ( see a full list of what issues you can report).

For further information or if you experience any problems setting up your MyAccount, see our MyAccount frequently asked questions.

Changes to MyAccount

Why is there a 'new' and an 'existing' MyAccount and why do I need both?

Our existing MyAccount is being replaced to allow us to improve our digital services.

However, while we are in the process of transferring services, there will be two versions of MyAccount available - our new MyAccount and our existing MyAccount.

You will need access to both your new and existing MyAccount so that you can continue to use all council services during the transfer period, which ends on 31st March 2021.

After this date, you will only be able to access the new MyAccount.

Why do I need access to the NEW MyAccount?

You will need access to the new MyAccount so you can:

  • View your Council Tax account
  • View your Housing Benefit account
  • Report environmental or waste problems.

Why do I still need access to the EXISTING MyAccount?

You will still need access to the existing MyAccount (until 31st March 2021) so you can:

  • Book a bulky waste collection
  • Report a missed bin
  • Request a new or replacement bin / caddy
  • Request assisted bin collections
  • Apply for waste permits
  • Book pest control services
  • Access our births, marriages and deaths service.

How long will I have access to the EXISTING MyAccount?

You will have access to your existing MyAccount until 31st March 2021. After this date, you will only be able to access the new MyAccount.

So you can continue to access our services, you will need to register for the new MyAccount as soon as possible.

Can I use the same password for my NEW MyAccount as I did for my EXISTING MyAccount?

Yes. However, it is likely that they will be different. The NEW MyAccount requires the use of a special character as part of your password to ensure extra security. If you have used a different password to create your NEW MyAccount, you must remember to revert to your previous password when accessing the EXISTING MyAccount.

We apologise for the confusion, this is temporary as we’re in the process of transferring all services to the new MyAccount by 31st March 2021.

Can I use the same email address for my NEW MyAccount as I did for my EXISTING MyAccount?

Yes. We recommend that existing users of MyAccount use the same email address to create their new MyAccount. This will ensure that you have access to view reports previously submitted and existing bookings.

I’m using my password for my NEW MyAccount to log in to my EXISTING MyAccount but it’s not letting me log in

It’s likely that your NEW MyAccount has a different password to your EXISTING MyAccount, and you have used the password for your NEW MyAccount to login to your EXISTING MyAccount.

You must remember to revert to your previous password when accessing your EXISTING MyAccount.

We apologise for the confusion, this is temporary as we’re in the process of transferring all services to the new MyAccount by 31st March 2021.

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