Accessibility statement

This website is run by Wigan Council. We want as many people as possible to be able to use this website on a variety of devices.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • PDF and documents aren’t fully accessible to screen reader software
  • Some of our online forms are difficult to navigate using just a keyboard
  • Content and functionality provided by third party suppliers is not fully accessible.

What to do if you can’t access parts of this website

If you need any information on this website in a different format, you can:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website, so if you have identified any accessibility issues or if you think we’re not meeting accessibility requirements:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) (external link). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).

Technical information about this website’s accessibility

Wigan Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (external link).

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

  • Third party applications
  • Some online forms
  • PDFs and other documents.

Non compliance with the accessibility regulations

Third party applications

We are currently reviewing our third party applications and working with suppliers to improve accessibility by September 2020 or on renewal of their contract if sooner. This is including, but not limited to, the following services:

  • MyAccount - the contract with our current provider is under review. Any future product will meet the required accessibility standards
  • Apply for a Parking Permit - we are in discussions with our provider around an accessible version and are due to release an updated version by September 2020.

We cannot guarantee accessibility standards with third party applications.

Accessibility regulations will form part of future procurement requirements.

Online forms

Some of our online forms are provided by third party suppliers. We are currently reviewing these forms and working with suppliers to improve accessibility by September 2020 or on renewal of their contract if sooner.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured in a way that makes them accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23rd September 2018 (external link) if they’re not essential to providing our services. We will work towards ensuring that all essential downloadable resources meet accessibility regulations by September 2020.

We are currently reviewing our downloadable documents by order of most frequently visited. During this review, we are either changing the documents into webpages or applying accessibility standards as appropriate. Since 1st February 2020, accessibility checks on all new documents take place before being made available.

How we test this website

We are currently reviewing our website and will publish shortly the areas that we know are not fully accessible and how we plan to fix the problem.

We carry out weekly accessibility testing applying WCAG 2.1 AA standards.

We do a combination of automated and manual testing.

We welcome feedback from all our users, just complete our website feedback form or use our rating tool found at the bottom right-hand corner of all our webpages.

This statement was prepared on 23rd September 2019. It was last updated on 3rd March 2020.


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