Accessibility statement

This website is run by Wigan Council. We want as many people as possible to be able to use this website on a variety of devices.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • PDFs and other documents aren’t fully accessible to screen reader software
  • Some of our online forms are difficult to navigate using just a keyboard
  • Content and functionality provided by third party suppliers is not fully accessible
  • Other websites owned by the Council
  • Live video streams do not have captions
  • Maps are not accessible
  • Third party content.

What to do if you can’t access parts of this website

If you need any information on this website in a different format, you can:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website, so if you have identified any accessibility issues or if you think we’re not meeting accessibility requirements, you can:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) (external link). If you’re not happy with how we respond to your complaint, you can  contact the Equality Advisory and Support Service (EASS) (external link).

Technical information about this website’s accessibility

Wigan Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (external link).

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

  • Third party applications
  • Some online forms
  • PDFs and other documents.

Non compliance with the accessibility regulations

PDFs and other documents

We use a variety of accessibility tools to monitor our downloadable files and have been applying fixes to those which are essential. We use Adobe Pro’s accessibility checker and Microsoft Office accessibility checkers to improve accessibility.

We’ve also been archiving out of date documents and ensuring that new documents meet the accessibility standards.

Our work to ensure that all essential downloadable files meet accessibility regulations is continuing and we will complete the review as soon as possible.

Third party applications

We have completed accessibility reports on existing third party applications and have been working with our suppliers to improve accessibility.

The following services do not currently meet accessibility standards:

  • MyAccount services - we launched our new MyAccount on 1st April 2021. We have a full programme of works to review and replace third party applications which sit within MyAccount. Any new online processes will be built to meet the required accessibility standards
  • Births, Marriages and Deaths - is provided by a third party supplier. An upgrade took place on 30th March 2021 where accessibility standards were implemented and some improvements were made. We will work with the supplier to make further improvements as required
  • Councillor and Committee Reports, Appendices, Agendas, Minutes and Decision Notices - Democratic Services have improved their reporting templates to ensure that they meet accessibility standards. So all new documents from 23rd September 2020 are compliant
  • Borough Life - an accessible version is now available in the form of Borough Life Plus.

We cannot guarantee accessibility standards with third party applications.

Accessibility regulations will form part of future procurement requirements.

Online forms

Some of our online forms are provided by third party suppliers. We have purchased a new form package and will be replacing all forms which do not meet accessibility standards. We aim to complete this work by the end of 2022 or on renewal of their contract if sooner.

Other websites owned by the Council

Some of our websites are provided by third party providers. We completed accessibility reports on those sites and asked the providers to make the recommended improvements. Please refer to the accessibility statements available on each site.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards. For example, they may not be structured in a way that makes them accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23rd September 2018 (external link) if they’re not essential to providing our services.

Live video streams

Live video streams do not have captions. The accessibility regulations don’t require us to add captions to live video streams.


It is not possible to make maps accessible, but we will provide essential information in an accessible format.

Third party content

Within the Family Information Service we have content which is provided to us by third party organisations within the community. Whilst we advise on best practice, we have not paid for or developed the content ourselves and therefore the content is within someone else’s control.

Disproportionate burden

Third party applications where contracts are due to expire or are under review.

How we test this website

We carry out weekly accessibility testing applying WCAG 2.1 AA standards, aiming for AAA where possible.

We do a combination of automated and manual testing.

We welcome feedback from all our users, just complete our website feedback form or use our rating tool found at the bottom right-hand corner of all our webpages.

This statement was prepared on 23rd September 2019. It was last updated on 5th August 2021.


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