This page will help you with any queries regarding the set up of your MyAccount.
If you require support to use MyAccount for a particular service, please see options below:
Frequently asked questions - MyAccount set up
What will I need to register for MyAccount?
You will need to be a resident of the borough and have an email address. All non-resident services are available directly on our website. Find out how to create an email account if you don't have one already.
You must not use temporary email addresses like Dispostable, Yopmail or Mailinator as we only respond to secure email addresses like Outlook, Gmail and Yahoo etc.
How do I register for MyAccount?
Registering for an account is easy and takes a couple of minutes - all you need to get started is an email address.
- Create an account in MyAccount
- Enter your email address
- Confirm your email address from the email sent to your inbox
- Continue the registration process by completing the information required.
Take a look at our guide on registering for MyAccount and resetting your password.
Why can’t I access MyAccount?
Have you registered for our new MyAccount?
Our old MyAccount was switched off on 31st March 2021 to allow us to improve our digital services.
Both old and new accounts ran alongside each other for a period of two months to allow our residents to sign up to the new MyAccount.
Why do I need access to MyAccount?
You will need access to the new MyAccount so you can:
- View your Council Tax account
- View your Housing Benefit account
- Report a wide range of issues in the borough.
Why should I use MyAccount?
MyAccount allows you to access council services at a time most convenient to you.
In support of our Digital Strategy and our commitment to improving our online services, you can expect to see new and improved online processes appearing within MyAccount regularly.
Do I need to live in Wigan to have a MyAccount?
Yes. Services within MyAccount are only available to our residents, businesses and organisations. Other services which are not exclusive to our residents are available outside of MyAccount through our website.
I haven't received an email to continue the registration process
If you do not receive an email to allow you to continue the registration process, check that the email hasn’t gone directly into your ‘spam or junk’ folder. If not, you can try to create an account again. .
I am having trouble signing in
To sign in you will need to use the email address and password that you entered when you created your account.
I have forgotten my password
You can reset your own password. You will be asked to enter your email address.
I no longer have access to the email address I used to create MyAccount
Log in to MyAccount with your previous email address as normal. Then go to the 'change your details' option, update your email address, enter your current password and click save.
The next time you log into MyAccount, you will need to enter your new email address.
How do I report a problem?
If you're experiencing problems with you MyAccount and any of the above tasks, you can contact the MyAccount team.
If you're experiencing problems with your housing online account, you can contact Housing Online.
If your issue relates to a specific service e.g. Council Tax, Housing Benefits etc. please refer to the service options at the top of this page.