Report it - Help

Report It is changing →

In support of our Digital Strategy, we're working to improve the way you raise reports with the Council, ensuring that you receive more regular and improved progress updates.

This development is being released in phases, so there will be a period of cross-over between the use of Report It and the new way of raising reports. We apologise for any inconvenience this may cause and will try to make the transition as smooth as possible.

As a resident, you can tell us about a range of issues within Wigan Borough through MyAccount.

List of issues you can report on MyAccount

The following tables list all the issues you can report through MyAccount.

If you need to report anything NOT listed below, please visit our Wigan Council report it pages.

Environmental and anti-social behaviour issues

  • Grit bins - new / move, refill
  • Abandoned bins
  • Contaminated bins
  • Damaged street litter bin
  • Street litter bin needs emptying
  • Resident not bringing in bin
  • Waste left in street
  • Rubbish in gardens
  • Litter in streets
  • Pollution - artificial light
  • Pollution - Smoke or fumes
  • Pollution - Commercial noise
  • Fly tipping
  • Dog fouling
  • Dead animals
  • General behaviour issues
  • Noise nuisance - alarms
  • Noise nuisance - dogs barking
  • Noise nuisance - cockerel noise
  • Noise nuisance - noisy neighbours
  • Lost and stray dogs
  • Damaged gates and locks

Highways / transport and parking issues

  • Broken glass / spillage on road
  • Drains and gullies on road
  • Guardrails and crash barriers
  • Manholes – missing / damaged
  • Manholes – rocking / uneven/ noisy
  • Highway grass verge/ weeds
  • Overgrown / overhanging vegetation
  • Potholes
  • Road markings
  • Highway obstructions
  • Kerbs – rocking / damaged/ uneven
  • Abandoned vehicles
  • Graffiti
  • Needles on public land
  • Flags – rocking / damaged / uneven
  • Potholes
  • Street furniture - bollards / nameplates / signs
  • Speeding
  • Traffic management
  • Parking nuisance
  • Parking issues outside schools
  • Parking across a dropped kerb
  • General parking enquiries
  • Pavement and grass verge parking
  • Appealing your penalty charge notice

Greenspace / housing issues

  • Bowling greens
  • Broken glass or spillage in parks
  • Dog fouling in parks
  • Flytipping in parks
  • Graffiti in parks
  • Overgrown vegetation in parks
  • Litter and bins in parks
  • Play equipment
  • Playing fields
  • Public toilets
  • Uncontrolled horses
  • Uncut grass in parks
  • Tree maintenance
  • Anti-social behaviour
  • Environmental issues
  • Estates - animal nuisance
  • Estates - abandoned properties
  • Estates - garden condition
  • Flytipping
  • Vehicle nuisance

When should I report an issue?

We will only deal with issues on public land. If the issue is on private land you should only report it if it has the potential to cause a public health issue.

Before you send a report, consider if you could help to resolve the issue, for example if it is a simple litter problem, as part of The Deal could you or the community help? It should not to be used in emergency situations, where it is more appropriate to contact emergency services.

How do I report an issue via MyAccount?

How do I find out whether my report has been actioned?

You will receive email updates. You can also check your report status by:

  • Logging into MyAccount - your individual reports are shown under the report it section, just select 'view reports' or 'my case progress' for new reporting functionality.

Having a MyAccount also means that you can view your Council Tax and Housing Benefits accounts all in one place.

We will investigate the reported issue and action in line with our current service policy. Your issue will only be actioned if it meets the current intervention levels for that service.

Why are you asking us to report things online?

We are asking residents to access council services and information online as part of The Deal.

This gives you the flexibility to report issues at a time most convenient for you. In support of our Digital Strategy, we are transforming our MyAccount services, providing you with more real time updates, removing the need for you to chase progress with our contact centre.

Our online services are quick and easy to use, saving you from having to make costly phone calls or trips to the Life Centre.

© Wigan Council