We are responsible for monitoring town centres, shopping centres and residential areas using closed circuit television (CCTV) cameras to aid the prevention and detection of crime.
Our trained officers monitor all CCTV to create a safe and secure environment for all members of the public who live, work and visit the borough.
Request CCTV footage
If you want to find out what information, if any, is held about you on CCTV you can apply to request any footage by completing the form below. It is usually requested to help resolve insurance claims in road traffic accidents.
Disclosure to the general public
The showing of recorded data to the public will only be permitted in accordance with the CCTV Code of Practice and the provision of the General Data Protection Regulation 2018.
It is recommended that a written application in an approved format, clearly showing the reason(s) for the request, is used otherwise delay in responding may be encountered if insufficient information is provided.
Body Worn Video
Wigan Council has approved the use of Body Worn Video (BWV) cameras for front line enforcement officers in a bid to improve evidence gathering and the safety of our staff and residents.
The device will be clearly marked and will be fully visible to members of the public during operation.
All officers will inform an individual that a recording is taking place prior to the BWV being switched on.
BWV will be used in accordance with Criminal Procedure and Investigations Act 1996, General Data Protection Regulation 2018, Human Rights Act 1998 and Freedom of Information Act 2000.
Comments on the use of Body Worn Video
If you wish to comment on the use of BWV or have a complaint, please use our complaints form.
Privacy Notice
A Privacy Notice document regarding Wigan Council’s use of CCTV or BWV and the data obtained is available to view:
Annual Review
Recorded activities
| Activity type | Recorded activities 2022 | Recorded activities 2023 | Recorded activities 2024 | Recorded activities 2025 |
|---|
| Authority Public Protection (APP) general reports |
14,048 |
12,545 |
11,702 |
10,777 |
| Housing Management Information System (HMIS) reports |
5325 |
4945 |
4629 |
4558 |
| Telephone calls - received |
32,448 |
28,481 |
27,726 |
25,270 |
| Telephone calls - made |
17,167 |
14,411 |
12,974 |
9995 |
| Housing complaints |
0 |
0 |
0 |
0 |
| CCTV complaints |
0 |
0 |
0 |
0 |
| Housing concierge access control (GDX) calls |
56,503 |
69,224 |
54,204 |
48,707 |
| Data access request by public/insurance/solicitors |
56 |
106 |
167 |
120 |
| Pub/Shop watch radio system |
48,697 |
53,358 |
40,328 |
27,220 |
| Visits to CCTV Monitoring suite |
1073 |
1254 |
1264 |
1077 |
| Authority Public Protection (APP) police reports |
1141 |
2427 |
2469 |
2285 |
| Police activities including arrest, Direction to leave and other actions |
50 |
107 |
143 |
143 |
| Data viewed by police |
813 |
768 |
941 |
858 |
| Data access request by Police |
382 |
398 |
609 |
629 |
| Police airwave radio system |
2166 |
2134 |
2252 |
1917 |