Closed Circuit Television (CCTV)

We are responsible for monitoring town centres, shopping centres and residential areas using closed circuit television (CCTV) cameras to aid the prevention and detection of crime.

Our trained officers monitor all CCTV to create a safe and secure environment for all members of the public who live, work and visit the borough.

Request CCTV footage

If you want to find out what information, if any, is held about you on CCTV you can apply to request any footage by completing the form below. It is usually requested to help resolve insurance claims in road traffic accidents.

Disclosure to the general public

The showing of recorded data to the public will only be permitted in accordance with the CCTV Code of Practice and the provision of the General Data Protection Regulation 2018.

It is recommended that a written application in an approved format, clearly showing the reason(s) for the request, is used otherwise delay in responding may be encountered if insufficient information is provided.

Body Worn Video

Wigan Council has approved the use of Body Worn Video (BWV) cameras for front line enforcement officers in a bid to improve evidence gathering and the safety of our staff and residents.

The device will be clearly marked and will be fully visible to members of the public during operation.

All officers will inform an individual that a recording is taking place prior to the BWV being switched on.

BWV will be used in accordance with Criminal Procedure and Investigations Act 1996, General Data Protection Regulation 2018, Human Rights Act 1998 and Freedom of Information Act 2000.

Comments on the use of Body Worn Video

If you wish to comment on the use of BWV or have a complaint, please use our complaints form.

Privacy Notice

A Privacy Notice document regarding Wigan Council’s use of CCTV or BWV and the data obtained is available to view:

Annual Review

Recorded activities
Activity typeRecorded activities 2019Recorded activities 2020Recorded activities 2021Recorded activities 2022
Authority Public Protection (APP) general reports  11,802 12,466 17,335 14,048
Housing Management Information System (HMIS) reports 5,787 5,337 6130 5325
Telephone calls - received 36,966 37,340 46,191 32,448
Telephone calls - made  10,066 8,493 11,944 17,167
Housing complaints 1 0 0 0
CCTV complaints 0 0 0 0
Housing concierge access control (GDX) calls 90,335 100,546 87,340 56,503
Data access request by public/insurance/solicitors 88 73 77 56
Pub/Shop watch radio system 11,323 21,025 51,654 48,697
Visits to CCTV Monitoring suite 1,057 183 111 1073
Authority Public Protection (APP) police reports  650 2,122 1874 1141
Police activities including arrest, Direction to leave and other actions 263 191 24 50
Data viewed by police 172 620 259 813
Data access request by Police 291 194 279 382
Police airwave radio system 1,734 1,726 1903 2166

© Wigan Council