Closed Circuit Television (CCTV)

We are responsible for monitoring town centres, shopping centres and residential areas using closed circuit television (CCTV) cameras to aid the prevention and detection of crime.

Our trained officers monitor all CCTV to create a safe and secure environment for all members of the public who live, work and visit the borough.

Request CCTV footage

If you want to find out what information, if any, is held about you on CCTV you can apply to request any footage by completing the form below. It is usually requested to help resolve insurance claims in road traffic accidents.

Disclosure to the general public

The showing of recorded data to the public will only be permitted in accordance with the CCTV Code of Practice and the provision of the General Data Protection Regulation 2018.

It is recommended that a written application in an approved format, clearly showing the reason(s) for the request, is used otherwise delay in responding may be encountered if insufficient information is provided.

Body Worn Video

Wigan Council has approved the use of Body Worn Video (BWV) cameras for front line enforcement officers in a bid to improve evidence gathering and the safety of our staff and residents.

The device will be clearly marked and will be fully visible to members of the public during operation.

All officers will inform an individual that a recording is taking place prior to the BWV being switched on.

BWV will be used in accordance with Criminal Procedure and Investigations Act 1996, General Data Protection Regulation 2018, Human Rights Act 1998 and Freedom of Information Act 2000.

Comments on the use of Body Worn Video

If you wish to comment on the use of BWV or have a complaint, please use our complaints form.

Privacy Notice

A Privacy Notice document regarding Wigan Council’s use of CCTV or BWV and the data obtained is available to view:

Annual Review

Recorded activities
Activity typeRecorded activities 2017Recorded activities 2018Recorded activities 2019Recorded activities 2020
Authority Public Protection (APP) general reports  14,456 13,230 11,802 12,466
Housing Management Information System (HMIS) reports 6,197 6,230 5,787 5,337
Telephone calls - received 33,979 35,393 36,966 37,340
Telephone calls - made 15,768 17,935  10,066 8,493
Housing complaints 6 0 1 0
CCTV complaints 1 3 0 0
Housing concierge access control (GDX) calls 51,397 7,134 90,335 100,546
Data access request by public/insurance/solicitors 74 91 88 73
Pub/Shop watch radio system 52,369 47,055 11,323 21,025
Visits to CCTV Monitoring suite 1,529 947 1,057 183
Authority Public Protection (APP) police reports  3,399  2,749  650 2,122
Police activities including arrest, Direction to leave and other actions 149 391 263 191
Data viewed by police 318 329 172 620
Data access request by Police 335 314  291 194
Police airwave radio system 3,026 2,359 1,734 1,726

© Wigan Council