We understand that this is a difficult and uncertain time for many of our customers and that the coronavirus (COVID-19) is having a significant impact on the economy.
Council Tax and Business rates pays for essential services that are delivered to all customers in the borough, so if your circumstances have not changed, it’s very important that you continue to make your payments as normal.
What if I’m struggling to pay?
If you have been affected by the COVID-19 crisis and you're struggling to pay, support is available.
Support with your Council Tax
Support with your business rates
Depending on your circumstances, we may be able to agree alternative payment plans to help you manage your money.
We can also look at any arrears you may have so we get a full picture of what you owe and avoid any extra costs or charges.
How to contact us
Due to the current demands on our contact centre, you will need to contact us online. An officer will respond as soon as possible.
Frequently Asked Questions (FAQs)
I'm on a zero hours contract and have been laid off or have reduced hours, what do I do?
I'm self-employed and I am not earning enough to pay my bills
The government has temporarily removed the Minimum Income Floor and will calculate your Universal Credit based on your actual earnings.
I'm off sick with coronavirus - what are the rules?
As part of the government’s strategy to support people affected by the coronavirus, the Department for Work and Pensions (DWP) is making a number of changes to its benefits process so they can ensure people who need financial help have access to it.
I can’t pay my Council Tax this month?
I can’t get out to pay my Council Tax
There are a number of ways you can pay your bill without having to leave your home. The easiest way is to set up a Direct Debit. You can also ring our automated 24 hour payment line on 01942 489006.
I can’t pay my business rates this month?
For those in the retail, leisure, hospitality sector and private childcare nurseries (external link), Wigan Council will apply 100% rate relief to qualifying premises regardless of their rateable value.
The government is seeking approval for this from the European Union in respect of State Aid rules. Once confirmed, arrangements will be made to send out revised bills.
If your business is not in one of the qualifying sectors for relief but you're struggling to pay, please don’t ignore the problem and get in touch with us for support:
I want to loan money for my business as announced by the government
The government announced a Coronavirus Business Interruption Loan Scheme (CBILS) in the 2020 budget, however we do not operate this scheme.
I want to claim the business grant announced by the government
In the 2020 Budget, a grant for small businesses to assist during the coronavirus outbreak was announced. This grant is now also available to retail, leisure and hospitality businesses with a rateable value below £51,000.
You don't need to do anything at this stage, funding will be made available from 1st April 2020 and we will contact you as soon as possible if we believe you qualify based on the information we hold.
I am currently working however I’m worried about my job going forward
The government has announced a number of measures to assist employees and employers during this difficult period.