Social media guidelines

Social media channels give us the opportunity to engage with residents in a more instant, meaningful and targeted way. We link to the latest news stories and report live from events to ensure that you're kept up-to-date with what’s happening in the borough.

Everyone is welcome to participate in our social media channels and we want to make sure our online community remains a safe and friendly place to be. With that in mind, we've put together some guidelines for you.

Moderating content

  • We only respond to comments which contain a valid question
  • We do not respond to comments that do not ask a valid question or are negative in nature 
  • We delete a comment if it is abusive, offensive, identifies an individual, and/or contains expletives. If an individual continues to behave in this manner they are blocked
  • We ban a user when they are abusive, offensive or insult a member of staff or another user on one or more occasions
  • We do not accept 'trolling' or comments which have nothing to do with the original post.


We often retweet or share posts of partner organisations, for example Wrightington, Wigan and Leigh Foundation Trust, Greater Manchester Combined Authority, Libraries, staff, known community groups and sports teams i.e. Wigan Warriors.

We do not share/retweet lost or found posts unless found on council premises. We also do not share/retweet business posts.

Respecting the views of others

The online world is no different to the offline world when it comes to the diversity of people and the views they hold. That’s why it’s vital that we respect each other’s opinions and refrain from using defamatory, racist, abusive, violent or obscene language. To keep our social media channels friendly and welcoming to all, we reserve the right to block or ban a user.

© Wigan Council