If you have been admitted to a ward and you, the staff, or anyone who supports you at home feels that you may have difficulty managing at home without some help, ward staff can ask an assessor based at the hospital to assess your needs before you are discharged.
If you have been discharged from hospital following an illness or operation, you might need practical help with getting in and out of bed, washing and dressing.
After the social worker has assessed you, we will identify your needs and discuss with you what help and support is available to meet them, depending on your situation.
If it's appropriate, we may arrange services to support you when you return home (called transitional care), this may be reablement or a temporary care package and will depend upon your needs and eligibility.
If you need some minor equipment to help you to manage at home, we can help to arrange for these items to be delivered or fitted in your house to help you maintain your independence and quality of life.
We also work with Age UK to provide support and practical assistance for people who are preparing to move to a care home.
I need help with living at home but I'm not eligible
If you don't qualify for a care package from the council you could arrange to employ a care worker privately through a home care agency.
Care Quality Commission (CQC)
Address: Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Phone: 03000 616161
Fax: 03000 616172
Visit: Care Quality Commission (external link)
I'm unable to return home
If you're in hospital and will be unable to return home because of your ill health we can work with you to assess your situation and identify solutions to ensure accommodation is available to you when you leave hospital.
It is very helpful if we can work with you as early as possible to allow time for assessments to be made and accommodation found.
To get in touch, fill in our online referral form or tell a member of staff at the hospital.