Our online conversation tool is here to help you find the information and advice you need and in a way that is easy to understand - helping you and your loved ones stay well at home.
It is quick, simple and built around you. This is part of how we do things in Wigan - working together, keeping things straightforward, and putting people first.
What is our virtual assistant?
Our virtual assistant is an artificial intelligence (AI) digital assistant that answers your questions about Adult Social Care and Health using trusted information sources such as Wigan Council, the NHS, and Government services’ websites.
How do I use the virtual assistant?
Simply click on the 'Start a chat with our Virtual Assistant' button or the 'Chat' icon (highlighted on the image below by the arrows) and type in your question. The virtual assistant will then take a couple of seconds to search our web pages and find an answer.
Why have you introduced the virtual assistant?
We know that life does not run by 9 to 5 office hours, so we have introduced our virtual assistant to help you get the information, advice and guidance you need any time of the day, any day of the year.
Please note: The virtual assistant is not staffed by Council officers. While conversations are monitored periodically for training and improvement purposes, they are not monitored in real time.