Information for professionals working with children and young people

Single point of contact

We are developing a single point of contact for all council services to provide clear and transparent access to responsive and appropriate services first time, we will call this ‘One Front Door’.

One front door will provide access to a Children’s Multi Agency Safeguarding Hub (MASH) to assess and respond to the presenting needs of children, young people and their families. This will be through an Early Help assessment and co-ordinated support offer, or through a social care specialist assessment. The hub brings together a number of professionals from different agencies including housing, Gateway, social care, and the Vulnerable Groups team.

The team might undertake a piece of direct work with children, young people and their families whilst also providing advice and support to partner agencies around Early Help assessments, support offers and referrals through to locality teams. 

Early help

Working Together 2013 states that

‘providing early help is more effective in promoting the welfare of children than reacting later. Early help means providing support as soon as a problem emerges, at any point in a child’s life, from the foundation years through to the teenage years.’  

Safeguarding is all of our business, research tells us that delivering effective early help is the best way to meet need and stop escalation.

‘Early Help’ is the framework that Wigan have developed to meet children’s needs at level 1, 2 and 3 of the safeguarding threshold. The process involves delivering a strengths based Early Help assessment. This enables professionals to work alongside families to identify strengths and areas that they need to develop. Following an assessment, an action plan is developed and this is reviewed on a regular basis until outcomes have been achieved.

Early Help is embedded in a thresholds of need document. The Children’s Trust and WSCB oversee the delivery of Early Help and are advocating this framework for all partners who deliver support to children and young people at Level 1, 2 and 3.  

The Early Intervention and Protection (EIP) referral team administer Early Help on behalf of the partnership.

Before starting an assessment professionals need to contact the team to identify whether there is already an Early Help open. We are working on developing an E-CAF solution which will help with this function.

Currently, the forms can be accessed by contacting the referral team on 01942 486262.

Restorative solutions

The Restorative Solutions Team helps young people address risky behaviour and empowers them to make positive changes in their lives. We support people of all ages to work together to overcome issues and improve the local area so that everyone can feel safe and confident in their own community. 

Offering support for:

Find out more about restorative solutions

Children in need

Children in care

Resources for professionals working with Children Looked After (CLA)


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