Our Readers Panel helps to make sure we are communicating the best we can. Members of the panel comment on printed material produced by us before it gets published.
This helps us to make sure our information is clear and user-friendly. It is important that we are using the right words, in the right way, to pass on information.
What you told us
Letters and leaflets were often unclear or full of jargon.
It wasn't always obvious who the information was for.
Instructions on how to respond were confusing.
The tone of communications didn't always feel right.
How we listened
- 2022: 9 documents reviewed
- 2023: 26 documents reviewed
- 2024: 44 documents reviewed
- 2025: 20 documents already reviewed.
Wider impact
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- Other teams now involve tenants in training reviews, focus groups and more
- The Readers Panel is a trusted part of the process, embedding tenant voice across housing services.
Real tenant voice
I can see that my voice has been listened to because my recommendations have been done.
If you would like to join the Readers Panel, please complete an expression of interest form, contact the Tenant Voice and Engagement Team, or call 01942 486645.