See how tenants have helped shape improvements to housing communications, digital services and engagement opportunities, making it easier to access information, stay informed and have their say.
What you told us
Communicating with housing services could sometimes be difficult.
Some information was hard to read on mobile devices.
Communication preferences were not always followed.
Repairs updates could be improved.
There needed to be more ways to stay informed and get involved.
How we listened
- We improved the information included in focus group invitations
- We increased awareness of digital accessibility
- We introduced text message reminders for repairs appointments
- We launched a housing Instagram account
- We are exploring WhatsApp as an additional communication channel
- We are promoting the housing online and digital support opportunities through the Mobile Living Room and tenant communications
Wider impact
-
- These improvements will help make services more accessible, improve communication with tenants, increase digital confidence, and provide more ways for tenants to stay informed and have their say.
Real tenant voice
We want clearer communication, more accessible information, and better updates about the services we use.
These changes are helping us respond directly to that feedback and improve the tenant experience.