Social care records - getting access



This explains what sort of information the records contain and how you can arrange to see your records if you want to.

The type of information we keep includes:

  • Date of birth
  • Name and address
  • Ethnic origin and religion
  • Information about the services you receive and reviews of those services
  • Relevant information about you from relatives, carers and other professionals (e.g. your doctor).

Depending upon the nature of the service that we provide we may also need to keep information of a more sensitive nature like your personal circumstances, health, lifestyle and financial situation.

Your records are always treated as confidential and are held securely. They can only be seen by the people who are directly concerned with assessing your needs or providing you with a service.

Can I see them?

Yes, you have the right to see a copy of the information we hold about you. However, there are certain situations where this may not be possible and if this is the case we will tell you why. There is no charge if you want to see your records.

If you would like to see your records, please write to or email us.

What happens next?

Once we have received your form, proof of your identity and any supporting information we need, we will post a copy of your personal information within 40 days.

However there are certain situations where we you might not be able to have some or all of the information (if it mentions someone else, if giving it to you might cause you harm, or if it is needed for the prevention or detection of a crime). If we can't give you access to some of the information we will normally tell you why.


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