Applying for your data

To apply for your data, you must:

  • Apply using our online form or in writing
  • Give your full name and address
  • Provide proof of your identity, which must include a photograph e.g. current passport or drivers licence (if you have any problems with this, we will do whatever we can to help). We would prefer to see this in person, although you can send/email a copy to us if you cannot get to a council office.
  • Provide any other information you have that may help us to identify which departments might hold your information.

Once we have received your request and proof of identity, we will pass it to the relevant council department to find out what information you may be entitled to.

We will send you a response within one month of receiving your request.

If you're adopted and would like information about your adoption and your birth family, you will need to contact Together for Adoption (external link) on 01942 487272.

Your rights

Under the GDPR, you have the right to obtain:

  • Confirmation that your data is being processed
  • Access to your personal data
  • Other supplementary information including:
    • Why we are processing this information
    • The recipients of this data
    • Retention periods
    • Your right to have data rectified or erased
    • Your right to contact the Information Commissioner’s Office if you're not satisfied with the information that you have received.

What about requests for large amounts of personal data?

Where we process a large amount of information about you, the GDPR allows us to ask you what information the request relates to.

Where requests are unfounded or excessive, in particular because they are repetitive, we can:

  • Charge a reasonable fee taking into account the administrative costs of providing the information
  • Refuse to respond.

When we refuse to respond to a request, we must explain to you why this is the case, informing you of your right to complain to the Information Commissioner’s Office and to a judicial remedy without undue delay and at the latest within one month.

Request CCTV footage

Disclosure to the general public

The showing of recorded data to the public will only be permitted in accordance with the CCTV Code of Practice and the provision of the General Data Protection Regulation 2018.

It is recommended that a written application in an approved format, clearly showing the reason(s) for the request, is used otherwise delay in responding may be encountered if insufficient information is provided.


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