Equipment
The Integrated Community Equipment Store (ICES) provides thousands of pieces of equipment each year, ranging from walking sticks and frames to grabbers, bath hoists, shower chairs, and commodes.
All larger equipment items, such as bath hoists, mobile hoists, manual handling aids, and profiling beds, are routinely serviced to ensure they remain safe and fit for use.
Servicing of equipment
If you receive equipment that requires routine servicing, it will be added to Wigan Council’s service schedule. The Council has commissioned Drive Devilbiss to carry out annual servicing of mechanical equipment, including bath hoists, mobile hoists, and profiling beds.
Drive Devilbiss will contact you directly to arrange a suitable service date and time. Service dates should also be clearly marked on all equipment that requires regular maintenance/load testing.
Contact Drive Devilbiss Service on 0800 370234.
Faulty equipment
If you identify a fault or have any concerns about the safety of any equipment supplied via ICES, please follow the guidance below.
N.B. If equipment was purchased privately, it is your responsibility to repair or replace it.
Non‑mechanical faults e.g. commodes, perching stools, kitchen trolleys:
Contact ICES on 01942 486411
Working Hours:
- Monday to Friday - 08:00am to 17:00pm
- Saturday to Sunday - 08:00am to 15:00pm.
Mechanical faults e.g. mobile hoists, bath hoists, moving and handling equipment, profiling beds:
Contact ICES on 01942 486411 or Drive Devilbiss on 0800 370234.
Working Hours:
- Monday to Friday - 08:00am to 17:00pm
- Saturday to Sunday - 08:00am to 15:00pm.
Outside ICES working hours contact Drive Devilbiss on 01422 233133.
Calls will be triaged, and visits may take place the next day.
Requesting collection of equipment if no longer required
When any equipment is no longer needed, return it to us so we can loan it to someone else who needs it. Please contact ICES on 01942 486411 to arrange a suitable collection date and time.
Please DO NOT throw equipment away – think recycle, reuse and reduce waste.
All returned equipment is assessed, cleaned, and recycled for reuse wherever possible, to support other residents.
Adaptations
Wigan Council may provide a range of adaptations to a person’s home to help manage daily living tasks, assist caregivers in their role, or support mobility.
Certain adaptations require regular servicing and maintenance. These include ceiling track hoists, stairlifts, through the floor lifts, step lifts and specialist baths.
Servicing of adaptations
The responsibility for the service and maintenance of adaptations owned by Wigan Council (as listed above) under Lifting Operations and Lifting Equipment Regulations (LOLER) or Provision and Use of Work Equipment Regulations (PUWER) lies with the Council. In Wigan, we adopt a good practice approach and as such, the Council also provides service and maintenance of adaptations in private properties installed through a Disabled Facilities Grant (DFG).
Statutory inspections of adaptations
A routine inspection is completed by an independent competent company, Bureau Veritas (BV) following installation and at routine intervals, as required for all adaptations which fall under LOLER and PUWER provided by the service. These inspections are in addition to any service and maintenance arrangements in place.
Faulty adaptations
If you identify a fault or have any concerns about the safety of the adaptation installed via Wigan Council, follow the guidance below.
N.B. If the adaptation was purchased privately, it is your responsibility to repair or replace it.
Reporting faulty adaptations in council properties
During office hours, contact the Adaptations Team on 01942 486541 or use the Adaptations contact form.
Office Hours:
- Monday to Friday - 09:00am to 17:00pm.
Out of office hours, emergencies can be reported to the Contact Centre on 01942 489005 or via Central Watch on 01942 404040.
Reporting faulty adaptations in private properties
During office hours, contact the Adaptations Team on 01942 486541 or use the Adaptations contact form.
Office Hours:
- Monday to Friday - 09:00am to 17:00pm.
For all emergencies or breakdowns out of office hours:
- Stairlifts:
- Handicare - 03700 118 282
- Through floor lifts and step lifts (within 2 year warranty period from installation date) - contact the relevant company below as detailed on the adaptation's sticker:
- Pollocks - 028 9336 8167
- Wessex - 01794 830 303
- Thyssen Krupp Encasa - 01642 704 870
- Through floor lifts and step lifts (outside of warranty period):
- Central Watch - 01942 404040
- Rise and fall baths (within 1 year warranty period from installation date) - contact the relevant company below as detailed on the adaptation's sticker:
- KingKraft - 0114 269 0697
- Astor Bannerman - 01242 820 820
- Rise and fall baths (outside of warranty period):
- Central Watch - 01942 404040.
In exceptional circumstances, it may be necessary to provide alternative equipment whilst a repair is being completed, or a replacement is being arranged. The Adaptations Team will arrange this with the Council’s Integrated Community Equipment Store.
Requesting removal of adaptations if no longer required
If an adaptation is no longer needed (as listed above), please contact the Adaptations Team on 01942 486541 to request the removal.
Certain specialist adaptations such as stairlifts, through floor lifts, hoists etc. can be reused, refurbished, and/or recycled. This approach helps to cut costs, reduce waste and promotes sustainability by extending the life of valuable resources. It also speeds up installation ensuring residents receive safe and reliable support more quickly.