Noise can impact on a person and affect their quality of life and enjoyment of their property.
What you can do
Firstly you could try contacting your neighbour yourself. Explain what the noise is you are experiencing and how it is affecting you and ask if they could do something about it. In most instances they may not be aware they are causing you a problem.
However if the problem continues you can report it to us.
Can we investigate?
| What we can investigate | What we cannot investigate |
|---|
| Dog barking |
Anonymous complaints |
| Loud music from neighbours |
Noise from unknown sources |
| Intruder alarms |
Day-to-day domestic noise (e.g. mowing, washing machines, vacuuming etc.) |
| Noise from TV and radio/sound systems |
Road traffic noise, railway noise or aircraft noise |
| Noise from DIY |
Emergency vehicles |
| Noisy cockerels |
Fireworks in the street |
| Noise from musical instruments |
Ball games and children playing in the street |
| Noise from loud arguments |
|
What we will do
In the first instance we will ask you to complete a noise diary detailing how and when you are being affected by the noise.
Once the diary form is returned to us we will contact the noise maker to make them aware that a complaint has been raised and we will provide advice on suitable noise control. If this is unsuccessful, we will need to carry out noise monitoring at your property to determine if a statutory nuisance exists.
If it is confirmed that a statutory nuisance exists, we have various legal powers to resolve the problem. This may include, serving enforcement notices on the person responsible for the noise nuisance, seizing equipment, and in some cases prosecution.
Taking private action
Private individuals can take their own action in the Magistrates' Court if they are aggrieved by the existence of a statutory nuisance. The Court can issue an Order requiring the abatement of the nuisance and can also issue a fine. Breach of such an Order is a criminal offence punishable by a further fine.
Reporting a problem