We’re here to support residents to address anti-social behaviour in a dignified, tolerant and supportive way - check out our good neighbour guide.
We ask you to complete diary sheets BEFORE reporting an issue to us. We are very limited in how we can investigate complaints if we do not receive diary sheets.
Before you report anti-social behaviour, you should attempt the following:
1) Speak to your neighbour
Reporting an issue with your neighbour before approaching them to discuss it can cause resentment and make resolving the situation more difficult.
If it's safe to do so, you should talk to your neighbour in the first instance to try and resolve the issue. This is often the best tactic and can prevent things from escalating. It's advisable to do this after the event and not while it's ongoing when emotions are running high. Your neighbour may not even realise they are causing you problems - see advice on how to approach a neighbour.
Make sure you note down the date and time of the conversation.
If you don’t feel able to have the conversation with the other party, why not ask a friend or relative to speak in a friendly manner on your behalf.
2) Write to your neighbour
If you are concerned about physically approaching your neighbour, consider writing them a friendly letter to outline the issues that are affecting you. Remember, they may not be aware of the impact they are having on you.
Alternatively, why not send them one of our Dear Neighbour Cards, to highlight the issues you are concerned about.
Make sure you note down the date and time the letter/card is sent and retain a copy.
3) Complete diary sheets
Keeping a record of the times, dates and a description of what has happened is essential and should be completed before you report the matter to us. This helps us understand the issue and assists us in formulating the next appropriate course of action with you.
We are very limited in how we can investigate complaints if we do not receive diary sheets.
- Download a noise diary - follow the instructions on the diary sheets carefully as this may become an important piece of evidence for your case in the future.
If a resident is unable to read/write for any reason, including additional vulnerabilities, dictaphones can be loaned instead of diary sheets - contact us to arrange this.
How long should I complete diary sheets before I report the issue?
- 7 days - if alleging a daily occurrence
- 14 days - if alleging several times, a week
- 28 days - if alleging several times, a month.
4) Use noise monitoring apps
Noise monitoring apps are available to download for Apple and Android devices. They can be used to support entries that you make on your noise diary sheet by recording the noise you are experiencing.
Please ensure that if you are making recordings via your mobile phone, that you place your phone down on a suitable surface rather than keeping hold of it and be aware that it will also record noises in your own home, including speech.
Report the issue to us
If after following the recommended steps the situation has not improved, you can report it to us. You will need to:
We will request that you forward us copies of the information you have gathered so that we can review your case. We are very limited in how we can investigate complaints without this supporting information.
We will then review the case, aiming to make contact with you within 3 working days to arrange a face to face meeting.
What if it's an emergency?
If someone is in immediate danger, please call 999 now.
Contact the Wigan safeguarding teams if you're concerned about the welfare of a neighbour or if you're worried about the safety of a child.
If it's not an emergency but a crime-related incident contact Greater Manchester Police by calling 101 or reporting it online (external link).
If you want to provide information about an incident anonymously, report it to CrimeStoppers online or call 0800 555 111.