Performance data - 2019/2020

Freedom of Information Requests received over 2019/2020.

Quarter 4

The response rate for requests received this quarter is skewed by the impact of COVID-19, as many services have focused their resources on supporting essential services for at risk and vulnerable residents. The ICO has recognised the unprecedented challenges all are facing during the coronavirus (COVID-19) pandemic. In particular they have noted that resources, whether they are finances or people, may be diverted away from usual compliance or information rights work.  

2019
 Description Total
 The number of FOI's received in this period 451
 The number of FOI's completed within 20 days 370
 The percentage of FOI's completed within 20 days, excluding those not having reached 20 days 84.09 per cent
 Number of requests not yet reached 20 days or undertaking PIT (Public Interest Test)  0
 Number of requests on hold awaiting clarification from the requester or withdrawn  12
 The number of requests where the information was granted in full 326
 The number of requests where the information was refused in full 24
 The number of requests where the information was granted in part and refused in part 34
 The number of requests where the information was not held 18
 Percentage completed within 0-3 days (out of total FOI's completed within 20 days) 16.49 per cent
 Percentage completed within 4-7 days (out of total FOI's completed within 20 days) 16.76 per cent
 Percentage completed within 8-12 days (out of total FOI's completed within 20 days) 20.54 per cent
 Percentage completed within 13-16 days (out of total FOI's completed within 20 days) 30.27 per cent
 Percentage completed within 17-19 days (out of total FOI's completed within 20 days) 12.70 per cent
 Percentage completed on the 20th day (out of total FOI's completed within 20 days) 3.24 per cent
 Mean time for those completed within 20 days 10.50
 Median time for those completed within 20 days 12
 New Internal Reviews requested 4
Internal Reviews completed, including those started in previous quarters  4
Number of complaints upheld (fully or partly)  1

Quarter 3

2019
 Description Total
 The number of FOI's received in this period 448
 The number of FOI's completed within 20 days 398
 The percentage of FOI's completed within 20 days, excluding those not having reached 20 days 89.84 per cent
 Number of requests not yet reached 20 days or undertaking PIT (Public Interest Test)  0
 Number of requests on hold awaiting clarification from the requester or withdrawn  5
 The number of requests where the information was granted in full 386
 The number of requests where the information was refused in full 17
 The number of requests where the information was granted in part and refused in part 19
 The number of requests where the information was not held 20
 Percentage completed within 0-3 days (out of total FOI's completed within 20 days) 15.33 per cent
 Percentage completed within 4-7 days (out of total FOI's completed within 20 days) 16.08 per cent
 Percentage completed within 8-12 days (out of total FOI's completed within 20 days) 22.86 per cent
 Percentage completed within 13-16 days (out of total FOI's completed within 20 days) 29.90 per cent
 Percentage completed within 17-19 days (out of total FOI's completed within 20 days) 13.32 per cent
 Percentage completed on the 20th day (out of total FOI's completed within 20 days) 2.51 per cent
 Mean time for those completed within 20 days 10.66
 Median time for those completed within 20 days 12
 New Internal Reviews requested 5
Internal Reviews completed, including those started in previous quarters  7
Number of complaints upheld (fully or partly)  2

Quarter 2

2019
 Description Total
 The number of FOI's received in this period 504
 The number of FOI's completed within 20 days 446
 The percentage of FOI's completed within 20 days, excluding those not having reached 20 days 90.28 per cent
 Number of requests not yet reached 20 days or undertaking PIT (Public Interest Test)  4
 Number of requests on hold awaiting clarification from the requester or withdrawn  6
 The number of requests where the information was granted in full 425
 The number of requests where the information was refused in full 16
 The number of requests where the information was granted in part and refused in part 31
 The number of requests where the information was not held 17
 Percentage completed within 0-3 days (out of total FOI's completed within 20 days) 16.59 per cent
 Percentage completed within 4-7 days (out of total FOI's completed within 20 days) 15.47 per cent
 Percentage completed within 8-12 days (out of total FOI's completed within 20 days) 35.65 per cent
 Percentage completed within 13-16 days (out of total FOI's completed within 20 days) 17.94 per cent
 Percentage completed within 17-19 days (out of total FOI's completed within 20 days) 11.66 per cent
 Percentage completed on the 20th day (out of total FOI's completed within 20 days) 2.69 per cent
 Mean time for those completed within 20 days 9.98
 Median time for those completed within 20 days 10
 New Internal Reviews requested 4
Internal Reviews completed, including those started in previous quarters  3
Number of complaints upheld (fully or partly)  1

Quarter 1

2019
 Description Total
 The number of FOI's received in this period 452 
 The number of FOI's completed within 20 days 383
 The percentage of FOI's completed within 20 days, excluding those not having reached 20 days 86.46 per cent
 Number of requests not yet reached 20 days or undertaking PIT (Public Interest Test)  2
 Number of requests on hold awaiting clarification from the requester or withdrawn  7
 The number of requests where the information was granted in full 375
 The number of requests where the information was refused in full 19
 The number of requests where the information was granted in part and refused in part 18
 The number of requests where the information was not held 17
 Percentage completed within 0-3 days (out of total FOI's completed within 20 days) 16.58 per cent
 Percentage completed within 4-7 days (out of total FOI's completed within 20 days) 13.68 per cent
 Percentage completed within 8-12 days (out of total FOI's completed within 20 days) 24.21 per cent
 Percentage completed within 13-16 days (out of total FOI's completed within 20 days) 31.05 per cent
 Percentage completed within 17-19 days (out of total FOI's completed within 20 days) 11.84 per cent
 Percentage completed on the 20th day (out of total FOI's completed within 20 days) 2.63 per cent
 Mean time for those completed within 20 days 10.58
 Median time for those completed within 20 days 12
 New Internal Reviews requested 5
Internal Reviews completed, including those started in previous quarters  5
Number of complaints upheld (fully or partly)  1
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