We aim to process refund requests within 10 working days of receiving a completed form.
However, where additional checks are required, such as confirming any outstanding balances, Housing Benefit or Universal Credit overpayments, refunds may take up to 20 working days to process.
Please be aware that if you have any outstanding debts with Wigan Council, these will be deducted from any credit before a refund is issued.
Please allow sufficient time for these checks to be completed before contacting us for an update on your refund
We will aim to process your refund using the same method as the original payment. This may include returning funds to the debit/credit card used or to the bank account from which Direct Debit payments were made.
If the account is held in joint names, all named tenants must sign the refund request form before any payment can be made.
How to request a refund
To request a rent refund you will need to complete our online rent refund form (external link).