Your Personal Data

We must ensure we collect and process your personal data in a way which complies with the Data Protection Act. Our Council Tax team will keep your information confidential and make sure it is secure. 

We will use Council Tax information to build up a picture of the services you request and use it to develop more customer focussed services by using our Customer Relationship Management (CRM) system. Your information will be used to:

  • Assess liability for Council Tax; 
  • Administer Council Tax accounts including: keeping and updating records; checking eligibility and applying discounts and exemptions to accounts; 
  • Processing payments; 
  • Recovering unpaid Council Tax; 
  • Preventing and detecting fraud and other crimes where necessary.

We are under a duty to protect public funds and so, where the law allows us, we may disclose your personal data information to other internal council departments or third parties for these or related purposes. These may include bailiffs; tracing agents; debt collection agencies; the courts; the police; HM Revenue and Customs; the Audit Commission re: the National Fraud Initiative (NFI); the Department for Work and Pensions; your employer; the council's Benefits Service; The Valuation Office Agency; Wigan and Leigh Homes and other local authorities. 

Follow this link for more information about the National Fraud Initiative (NFI) or contact the council's Legal and Democratic Division. 

© Wigan Council