This case study focuses on Louise Atherton (Wigan Council) and Tracy Roe (FCC Environment), who work together across Wigan’s three recycling centres. Through partnerships with over 20 community organisations, they have transformed how waste is managed, connecting reusable items with those who need them most.
Many items at recycling centres were being disposed of despite being reusable. Meanwhile, community organisations faced rising demand and limited resources, with no clear way to link needs with available items.
Louise and Tracy worked in a relationship-led way, building connections with local groups to understand needs and match them with resources. They developed a system to intercept and redistribute reusable items, supporting repair, reuse and upcycling (e.g. bikes, furniture, toys, IT equipment).
Reuse increased from 16.68 tonnes to around 187 tonnes in one year. Organisations gained vital resources, and residents benefited from improved access to support, boosting confidence, wellbeing and independence.
Stronger local networks have enabled schools, charities and groups to expand their reach, supporting wellbeing, inclusion and community connection.
Over £14,000 was saved in disposal and treatment costs, alongside wider social value. Without this approach, reusable materials and community benefits would have been lost.
This story shows how relational working can unlock hidden value by building on local strengths. Without this approach, a more traditional model would likely have missed opportunities for reuse, collaboration and community benefit.