Before you are able to start your volunteering with us, you'll be asked to sign a confidentiality agreement in relation to the safe keeping of data.
Privacy is important, please make sure you follow the guidance below when contacting your learners.
- If you're telephoning your learner, make your calls anonymous by using *141 or 141 before the number. This may differ depending on your telephone provider. You can find out by searching the internet
- Respect both your own and your learners' privacy - It's okay to have a chat, as this will help to prevent loneliness but please do not give out or ask for personal information. This not only protects them but also you.
What NOT to do
- Discuss finances
- Ask or give out personal details, this includes address, bank details and account passwords
- Ask to meet your TechMate learner at your own or their home - if you would like to meet in person we recommend that you meet in a public space or visit a TechMate Tea Party. You can also talk to the TechMate coordinator about registering for a DBS certificate
- Permit abusive language or activities
- Engage in any inappropriate verbal or physical contact and inappropriate discussions
- Take screen shots or photographs without your TechMate learner’s permission.
How to report concerns
You can report any concerns to your TechMate Co-ordinator. You have the right to terminate a call at any time or report any issues to your TechMate Co-ordinator.
We're here to support you!
Test your Knowledge...
- Which numbers do you dial before the telephone number of your learner to make your call anonymous?
- What should you do if you are unhappy about how a call is going?
Thank you!
Thank you for completing the TechMates eLearning Training. You will now need to return to the email inviting you to take part in this training, where you will find a link to complete the TechMates training test.