TechMates training

• Before you start the trainingWhat you need to know before you begin the TechMates training modules
• Introduction to TechMates and digital inclusionAll about the TechMates project, digital inclusion and the digital challenges faced by people
• TechMates explainedWhat TechMates do, who we support and the impact we have on our residents
• Understanding learner needsHow understanding learner needs, interests and barriers is a key part of being a TechMate volunteer
• How to help learnersA range of resources and guidance to help you help your learner
• Delivering digital supportSupporting TechMate Tea Parties to help learners and how to set up your own session
• Safety and privacyKey privacy guidance you must follow when contacting your learners so you can both stay safe