WhatsApp is a quick and convenient way to contact Wigan Council without having to wait on the phone.
What you can use WhatsApp for
You can use WhatsApp to contact us about:
Housing repairs
- Reporting non-emergency repairs when you have been unable to book a repair online
- Checking repair queries
Council Tax
- Changes of circumstances
- Payment and billing queries
- Discounts and refunds
Please be aware that we won’t discuss confidential or sensitive matters over WhatsApp. If needed, we will call you to address those issues.
How to reach us on WhatsApp
To start a conversation:
You’ll receive an automatic reply explaining what to do next and asking for some details to help us respond faster.
When will we respond?
- We monitor this service 9am to 4pm, Monday to Friday
- We aim to respond within 2 hours
- We are unable to respond to messages outside of these hours
Urgent issues and emergencies
Do not use WhatsApp for emergencies.
WhatsApp is not monitored 24/7 and should not be used for urgent issues.
For emergency support, please visit our emergency contacts page.
Before you contact us
You may be able to resolve your query online:
Privacy and security
- Please do not send sensitive information via our WhatsApp channels e.g. bank details
- Read our privacy notice to understand how we use your data