In partnership with our tenants, we have a new Housing Repairs and Maintenance Policy that will be rolled out during 2026/27. The policy explains the repairs and maintenance service you can expect from us and our responsibilities as your landlord.
It sets out how repairs are prioritised, the timescales we aim to work to, and how we will keep you informed about work being carried out in your home.
The policy also explains how we will maintain and improve council homes through planned investment programmes, helping to ensure homes remain safe, well maintained and meet the standards our tenants should expect.
This new policy supports our commitment to providing safe, warm and good quality homes.
During 2026/27, we will continue to improve our repairs and maintenance service, using feedback from tenants to help shape and improve the services we provide.
If you need to request a repair to your home, please visit our book a repair page.