We are committed to providing safe, high-quality housing services and to being transparent about our performance. This page shows our quarterly housing performance information, including Tenant Satisfaction Measures (TSMs) and other key indicators that demonstrate how we are performing against the standards expected by tenants, the Regulator of Social Housing and the Housing Ombudsman. These measures help us monitor service quality, drive improvement, and ensure accountability to our tenants and residents.
The published reports include measures relating to:
- Keeping homes in good repair
- Maintaining building safety and compliance
- Housing management
- Homelessness and temporary accommodation
- Maintaining income
- Complaints handling
- Responsible neighbourhood management
We publish this information on a quarterly basis to help tenants, residents and other stakeholders understand our performance and track our progress over time.