Housing Online - help

This page will help you with your council housing queries.

Housing online is the platform where you can apply to join the housing register, request a housing repair, bid on properties and view your rent account.

If any information on your account is incorrect, or your household’s circumstances have changed, you have a duty to tell us immediately.

Frequently asked questions

What information do I need to register for Housing online?

You will need the following information to register for Housing online:

  • Name and address
  • Date of Birth
  • National Insurance number
  • Rent payment reference or tenancy reference or application reference.

Who can register for Housing online services?

Current and former tenants are able to register for these services. Also, customers outside of the borough who wish to apply to be on the housing register or bid for a property.

What if I can’t find my rent payment reference number?

This can be found on quarterly rent statements, rent notification letters and the barcoded letter issued for payments at the start of the tenancy.

How do I apply to join the housing register?

If you would like to join the housing register to get a council or Housing Association property in Wigan Borough, you can can apply on Housing online.

How do I request a housing repair?

You can report repairs needed in your home on Housing online. You will be able to book, amend and cancel a job online 24 hours, 7 days a week, as well as choose a convenient date and timeslot for your appointment.

In line with current medical advice, if you or anyone else in your home has been diagnosed with COVID-19 or are self-isolating, please do not book non-emergency repairs.

I have forgotten my Housing online password

You can reset your own Housing online password. You will be asked to enter your email address.

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