If you are interested in getting involved, we have volunteering opportunities to suit everyone no matter how much time you may have to spare.
If you can spare a few minutes to complete our surveys, we would really value your thoughts and opinions. You will have the opportunity to have your say at your own convenience.
Share your thoughts on all things housing through our Tenant Voice Survey (external link).
To keep up to date with upcoming surveys, please complete an expression of interest form (external link), contact the Tenant Voice team online (external link) or call 01942 486645.
If there is one thing that unites us all, it's the importance of good communication.
As a member of the readers panel, you will comment on printed material produced by us before it gets published.
Documents will be sent to you by email or post, whichever you prefer, along with a short questionnaire to complete. You will then be given a week to consider the questions and return your comments to us.
Panel members can be sent information such as leaflets and policies to read and comment on, and would be asked to think about:
- How information is worded
- How it is presented
- Whether it answers the questions that you would ask
You can decide which documents you would like to comment on. You may have time constraints that mean you can only comment occasionally, or you may be able to comment on all documents.
Once a document has been considered, and any necessary changes made, it will be published with the ‘tenant approved’ logo, ensuring everyone who receives the document knows tenant voice is embedded throughout.
The Readers Panel requires no previous knowledge, you just need to be a tenant of Wigan Council.
If you are interested in this role, please complete an expression of interest form (external link), contact the Tenant Voice team online (external link) or call 01942 486645.
We are looking for tenants to join our Tenant Together Fund virtual panel.
The Tenant Together Fund enables local groups, individuals, and organisations to apply for funding up to the value of £2,000 for projects and ideas which benefit our neighbourhoods.
The panel will be responsible for assessing all applications to the fund that have passed the eligibility criteria.
The panel will decide if the project will be fully/partially funded or declined.
The members will assess the applications individually and report back their recommendations.
Panel members will have the opportunity to participate in our ‘Funding Training’, to ensure knowledge of the funding is clear and up to date. Additionally, this funding will outline the expectations and responsibilities of panel members.
If you are interested in this role, please complete an expression of interest form (external link), contact the Tenant Voice team online (external link) or call 01942 486645.
Mystery Shopper
Ever fancied working as an undercover detective? By becoming a mystery shopper, you’ll get the chance to test what we do without us knowing it. Our mystery shoppers play an important role by giving us a true picture of how we interact with residents.
You will
Conduct a mystery shop by using your own customer details and presenting a made-up scenario for staff to handle. It might mean phoning the contact centre or visiting reception. For example, we might ask you to test how quickly a call was answered, how our staff spoke to you and whether you were given the right information.
Our ideal candidate
To be a mystery shopper you’ll need to be confident talking to people over the phone or in person. You’ll also need to be professional, discreet and be able to meet deadlines. Full training will be given at the start and we expect each mystery shop to take around 30 minutes. You won’t need to do more than three mystery shops a year.
If you are interested in this role, please complete an expression of interest form (external link), contact the Tenant Voice team online (external link) or call 01942 486645.
Diverse Voices: Together We Listen
Hear how we're working with a wide range of tenants to understand different experiences, remove barriers, and make services more inclusive for everyone.
Learn how we work with different communities, cultures, ages, and identities to understand and improve the tenant experience.
We particularly encourage tenants who feel under-represented to get involved with a range of our volunteer opportunities, enhancing voices and representation of all tenants and communities.
If you are interested in this role, please complete an expression of interest form (external link), contact the Tenant Voice team online (external link) or call 01942 486645.
Housing Advisory Panel
The Housing Advisory Panel is made up of tenants and Councillors, who work together for the benefit of Wigan Council Tenants.
The Housing Advisory Panel will provide examination, scrutiny and challenge around services delivered to Wigan Council tenants. It will act as a source of advice for the Cabinet on issues of concern to tenants and leaseholders. It will provide and receive feedback via its members from other engagement forums and groups, ensuring that the tenant voice is at the heart of all housing services and promoting accountability. The Panel will provide leadership, challenge, and support in a constructive manner, sharing knowledge and experience as appropriate.
If you are interested in this role, please complete an expression of interest form (external link), contact the Tenant Voice team online (external link) or call 01942 486645.
Scrutiny Panel
Our Scrutiny Panel members are known as Scrutineers. If our Housing Advisory Panel want to find out more about a particular area of our business, they request assistance from our Scrutineers. Scrutineers get the opportunity to look closely at how we work and take part in an in-depth review of our services. They will be able to ask questions of our workforce, attend meetings and delve deep into the inner workings of our organisation.
The scrutineers will then report their findings back to the Housing Advisory Panel, who will feedback those findings to the Board and suggest ways we can do things better.
If you are interested in this role, please complete an expression of interest form (external link), contact the Tenant Voice team online (external link) or call 01942 486645.