From 1st May 2026 private tenants can request permission to keep a pet in their rented home. Landlords must consider these requests and cannot refuse without a valid reason.
This page provides guidance on what to do if your landlord refuses permission.
Requesting permission for a pet
If you want to keep a pet, you should ask your landlord before bringing the animal into the property. It is recommended that you make your request in writing. You should include clear information about the pet, such as the type, size and how it will be cared for. Providing as much detail as possible can help your landlord to make a decision.
Landlords are required to consider each request individually. They should respond within 28 days of the request and provide a reason if they decide not to give permission. A landlord can no longer rely on a general 'no pets' policy, or clause within a tenancy agreement, without considering a tenant’s specific circumstances.
When a landlord may refuse
A landlord may be able to refuse permission where there is a valid reason. This could include situations where:
- The property is not suitable for the type of pet
- There are restrictions outside of the landlord’s control
- There is a clear risk to the condition of the property or the other residents.
Any refusal should be based on the individual circumstances of the request.
When a refusal may be unreasonable
A refusal may be considered unreasonable if:
- No explanation is provided
- The decision is based on a blanket ban rather than your individual request
- The reasons given are not relevant to the property or tenancy.
If you believe that your request has not been properly considered, you should ask your landlord to explain their decision in writing.
Pet insurance and damage
Landlords are allowed to take reasonable steps to protect their property where a pet is kept. This may include asking you to have pet insurance to cover any damage caused by the animal.
Landlords may also make a claim against your tenancy deposit at the end of the tenancy if there is damage beyond normal wear and tear. You remain responsible for ensuring the property is kept in good condition throughout your tenancy.
What to do if your landlord refuses a pet
If your landlord refuses to give permission and you do not agree with the decision, you should try to resolve the issue directly.
You can:
- Ask for the refusal and reasoning in writing
- Provide further information to help address any concerns
- Confirm any steps you are willing to take, such as obtaining pet insurance.
If the issue cannot be resolved, you may wish to seek independent advice.
If you need help understanding your rights or resolving a disagreement, you can: