Report damage to utility equipment

Manhole1

United Utilities - Manhole covers

Manhole2

United Utilities - Fire hydrants

Manhole3

United Utilities - Water meter boxes

Manhole4

United Utilities - Stop tap boxes

Manhole5a

Electricity NW - Electric boxes

Manhole6a

Electricity NW - Manhole covers

Manhole7a

Cadent - Stop valve boxes

Manhole8a

Cadent - Manhole covers

WallMountedCover1a

Virgin media - Wall mounted covers

WallMountedCover2a

Virgin media - Broadband cabinets

Manhole9a

Virgin media - Tee boxes

Manhole10b

Virgin media - Manhole covers

BroadbandCabinet1a

BT Openreach - Broadband cabinets

BroadbandCabinet2a

BT Openreach - Broadband cabinets

Manhole11a

BT Openreach - Cable lids and covers

Manhole12a

BT Openreach - Manhole covers

All utility companies are responsible for their own equipment on roads and footpaths. These include manhole covers, cable lid boxes and broadband cabinets.

See the slider of images to the right for the different utility equipment that can be damaged and the name of the companies that are responsible for them.

Damage or defects to the equipment must be reported directly to the utility companies. They are not the responsibility of the Council.

How to report a problem

We've put together details of which equipment each utility company is responsible for and how you can report a problem to them. 

If you've found damaged utility equipment but you're not sure what the equipment is called and who is responsible, take a look at the images above.

United Utilities

To report an issue to United Utilities, complete an online form (external link) or call 0345 672 3723. 

Equipment includes (see images above):

  • Manhole covers
  • Fire hydrants
  • Water meter boxes
  • Stop tap boxes.

Electricity North West

To report an issue to Electricity North West, call 0800 048 1820.

Equipment includes (see images above):

  • Electric boxes
  • Manhole Covers.

Cadent gas network

To report an issue to Cadent gas network, call 0345 835 1111.

Equipment includes (see images above):

  • Stop valve boxes
  • Manhole covers.

Virgin Media

To report an issue to Virgin Media, call 0870 888 3117.

Equipment includes (see images above):

  • Wall mounted covers
  • Broadband  cabinets
  • Tee boxes
  • Manhole covers.

BT Openreach

To report an issue to BT Openreach, call 03301 233753 (option 2).

Equipment includes (see images above):

  • Broadband cabinets
  • Cable lids and covers
  • Manhole covers.
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