Coronavirus (COVID-19) update and advice

NHS → COVID-19 app

Designated businesses and organisations are now legally required to log details of customers, visitors and staff for NHS Test and Trace.

If you visit one of these venues you will be required to check in using the NHS COVID-19 app. It's available to download on your smart phones, tablets and devices via your app store now.

The government has introduced new national restrictions that come into effect from Thursday 5th November for four weeks.

They are designed to reduce the growth rate of the virus, which will:

  • Prevent the NHS from being overwhelmed
  • Ensure schools, colleges and universities can stay open
  • Ensure that as many people as possible can continue to work.

What do I need to do?

You must:

  • Stay at home, except for specific purposes
  • Avoid meeting people you do not live with, except for specific purposes
  • Close certain businesses and venues.

People must not socialise with anybody outside of their household or support bubble in any setting, whether at home or in a public place. You should only leave home for the following reasons:

  • For education
  • For work, if you cannot work from home
  • For exercise and recreation outdoors
  • For all medical reasons (appointments/need to escape injury or harm)
  • To shop for food and essentials
  • To provide care for a vulnerable person, or as a volunteer

Businesses and venues

The Government has ordered certain businesses and venues to close, including:

  • All non-essential retail, including, but not limited to clothing and electronics stores, vehicle showrooms, travel agents, betting shops, auction houses, tailors, car washes, tobacco and vape shops
  • Indoor and outdoor leisure facilities such as bowling alleys, leisure centres and gyms, sports facilities including swimming pools, golf courses and driving ranges, dance studios, stables and riding centres, soft play facilities, climbing walls and climbing centres, archery and shooting ranges, water and theme parks
  • Entertainment venues such as theatres, concert halls, cinemas, museums and galleries, casinos, adult gaming centres and arcades, bingo halls, bowling alleys, concert halls, zoos and other animal attractions, botanical gardens
  • Personal care facilities such as hair, beauty and nail salons, tattoo parlours, spas, massage parlours, body and skin piercing services, non-medical acupuncture, and tanning salons.

Hospitality venues like restaurants, bars and pubs must close, but can still provide takeaway and delivery services. However, takeaway of alcohol will not be allowed

Takeaways can stay open for collection and delivery services.


Parents will still be able to access some registered childcare and other childcare activities (including wraparound care) where reasonably necessary to enable parents to work, or for the purposes of respite care.


All overnight stays and holidays away from primary residences are banned under the new lockdown rules. This includes all guest accommodation, and private homes staying with anyone you do not live with or are in a support bubble with.

Which means all overnight stays, apart from within a support bubble, are now banned.

Staying in second homes, which includes holiday cottages and caravans, are also against the rules.

People cannot travel internationally or within the UK, unless for work, education or other legally permitted exemptions. When considering travelling internationally, you should look at the rules in place at your destination, the Foreign, Commonwealth and Development Office (FCDO) travel advice and the current travel corridor list.

Moving home

You can continue to move home. Estate and letting agents as well as removal firms can continue to work and people looking to move home can continue to undertake viewing. 

People entering your home for work purposes

People can still come inside your home when they’re doing so as part of their work, including cleaners, nannies, and repair workers.

What do I do if I show symptoms?

Symptoms include:

  • A high temperature (37.8 degrees and above)
  • A new, continuous cough
  • A loss or change to your sense of smell or taste.

If you are experiencing symptoms of COVID-19, you, your household and anyone included in your support bubble, should begin to self-isolate. You should arrange a test at the earliest opportunity:

Please only book a test if you have symptoms of coronavirus - continuous cough, high temperature or loss of taste and smell.

What to do with your test results

If your test result is positive you must self-isolate for a minimum of 10 days. Your household and your support bubble must self-isolate for 14 days. Anyone who develops symptoms in this time must arrange to take a test.

Following a positive test result you will be contacted by the government Test and Trace service who will ask you for information about who you have seen in the past 14 days. They are specifically interested in people you have been within 2 metres of for more than 15 minutes. It is important that you give the Test and Trace service accurate and honest information, so that the further spreading of COVID-19 can be contained.

If your test result is negative, and you’re feeling well then you can end self-isolation and all members of the household and support bubble can go back to work.

If you are in self-isolation you are advised to stay at home and avoid all but essential contact with others. You should arrange for food shopping to be delivered or ask a friend or relative to do your shopping for you. You do NOT need to call NHS 111 to go into self-isolation.

If you are self-isolating and are struggling to get food and basic medical supplies because you don’t have support from family and friends, then you can:

What if symptoms worsen?

If your symptoms worsen or are no better after seven days contact NHS 111 online: (external link). If people have no internet access, they should call NHS 111.

Test and Trace

A vital part of returning back to normality and reducing the spread of COVID-19 is the NHS Test and Trace service. By playing your part, everyone can help control the rate of reproduction (R) and save lives. You can help in the following ways:

  • If you develop symptoms, you must self-isolate with other members of your household and order a test to find out if you have coronavirus
  • If you test positive for coronavirus, you must share information promptly about your recent contacts through the NHS Test and Trace service to help us alert other people who may need to self-isolate
  • If you have had close recent contact with someone who has coronavirus, you must self-isolate if the NHS Test and Trace service advises you to do so.

If you test positive for coronavirus, the Test and Trace service will make contact and you must share information promptly about your recent contacts to help us alert other people who may need to self-isolate. It’s important that the information you give is as accurate and as honest as possible.

Support for clinically extremely vulnerable people

If you or someone you know has been identified as 'clinically extremely vulnerable' there is help available.

You can register yourself or on behalf of someone else for the new National Shielding Support service, which includes information about registering for online priority supermarket delivery slots, and how to gain wider support.

Simple steps to stay safe

Day-to-day, you should stay calm and take simple steps such as:

  • Washing your hands regularly with soap and water or use sanitiser gel
  • Throw away used tissues (then wash hands)
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Catch coughs and sneezes with disposable tissues
  • If you don't have a tissue use your sleeve
  • Avoid close contact with people who are unwell
  • Stay 2 metres away from those outside your household wherever possible
  • Where it is not possible to maintain a 2 metre distance try and maintain at least a 1 metre distance
  • Face coverings are mandatory on public transport, in all shops and when attending healthcare appointments. They are also recommended anywhere you can’t maintain a 2 metre distance from others.

For further guidance you can visit:

Weekly surveillance tracker

We have been monitoring the impact of Covid-19 locally for some time and have been working closely with our partners to put together an accurate picture of new infection rates, death registrations, the R number and more.

Each week, we will publish an up-to-date Covid-19 surveillance tracker so you can see clearly how Wigan Borough is doing in comparison to the region and the nation.

Guidance for schools, childcare providers and colleges

Government advice by sector

The government has issued specific advice for:

You will also find business advice on the Business Growth Hub website (external link).

Sign language support and advice

If you use sign language as your first language and have been affected by COVID-19, there’s support available for you:

Further information


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