Coronavirus (COVID-19) update and advice

NHS → COVID-19 app

From 24th September, designated businesses and organisations will be legally required to log details of customers, visitors and staff for NHS Test and Trace. If you visit one of these venues you will be required to check in using the NHS Covid app. It is available to download on your smart phones, tablets and devices via your app store now.

As of 22nd September 2020, further measures will be introduced by the government in response to rising cases of coronavirus in England.

The measures include:

  • Face coverings: Must be worn in all hospitality and retail settings, by staff and customers. Apart from those who are exempt.
  • Working from home: Where possible workers are advised to work from home.
  • 10pm curfew: Businesses selling food or drink and leisure venues must be closed between 10pm - 5am
  • Table service: Food and drink must be ordered and served at a table.
  • NHS QR codes: From 24th September, businesses will need to display the official NHS QR code posters so that customers can ‘check-in’ at different premises
  • Support groups must be limited to a maximum of 15 people
  • Indoor organised sport for over 18s will no longer be exempt from the rule of six.
  • Events: Weddings and civil partnership ceremonies and receptions will be restricted to a maximum of 15 people (down from 30). Other significant standalone life events will be subject to the ‘rule of six’ limits, except funerals (from 28th September).

The rule of 6 applies to all households in England, meaning that no more than 6 people can gather indoors or outdoors unless it meets one of the exemptions, including households or bubbles of more than 6, or gatherings for work and education.

The government’s expectation is the measures described above will need to remain in place until March.


Parents and carers can continue to use registered childcare provision, including childminders. Early years childcare settings can remain open. They should continue to follow the guidance for early years and childcare settings (external link). Providers can continue to operate with their normal groups sizes in line with the policy in place since 20th July.

Providers offering holiday clubs, tuition or other activities to children may remain open and should continue to follow the national guidance on protective measures for holiday and after-school clubs and other out-of-school settings (external link).

Parents and carers can also continue to employ nannies. Further information may be found in the guidance on working safely in other people’s homes (external link).

Earlier this week (21st September) the government confirmed that grandparents providing childcare will be exempt from England lockdowns and can therefore continue to look after grandchildren under the age of 14.

Moving home

You can continue to move home. Estate and letting agents as well as removal firms can continue to work and people looking to move home can continue to undertake viewings. See  guidance on moving home during coronavirus (external link).

People entering your home for work purposes

People can still come inside your home when they’re doing so as part of their work, including cleaners, nannies, and repair workers. See guidance on working safely in other people's homes (external link).


You can still go on holiday, but you should only do this with people you live with or have formed a support bubble with.

What do I do if I show symptoms?

Symptoms include:

  • A high temperature (37.8 degrees and above)
  • A new, continuous cough
  • A loss or change to your sense of smell or taste.

If you are experiencing symptoms of COVID-19, you, your household and anyone included in your support bubble, should begin to self-isolate. You should arrange a test at the earliest opportunity:

Book a test in Wigan town centre

If you require a test please check availability at local testing centres on GOV.UK (external link) or call 119.

Please only book a test if you have symptoms of coronavirus - continuous cough, high temperature or loss of taste and smell.

What to do with your test results

If your test result is positive you must self-isolate for a minimum of 10 days. Your household and your support bubble must self-isolate for 14 days. Anyone who develops symptoms in this time must arrange to take a test.

Following a positive test result you will be contacted by the government Test and Trace service who will ask you for information about who you have seen in the past 14 days. They are specifically interested in people you have been within 2 metres of for more than 15 minutes. It is important that you give the Test and Trace service accurate and honest information, so that the further spreading of COVID-19 can be contained.

If your test result is negative, and you’re feeling well then you can end self-isolation and all members of the household and support bubble can go back to work.

If you are in self-isolation you are advised to stay at home and avoid all but essential contact with others. You should arrange for food shopping to be delivered or ask a friend or relative to do your shopping for you. You do NOT need to call NHS 111 to go into self-isolation.

If you are self-isolating and are struggling to get food and basic medical supplies because you don’t have support from family and friends, then you can:

What if symptoms worsen?

If your symptoms worsen or are no better after seven days contact NHS 111 online: (external link). If people have no internet access, they should call NHS 111.

Test and Trace

A vital part of returning back to normality and reducing the spread of COVID-19 is the NHS Test and Trace service. By playing your part, everyone can help control the rate of reproduction (R) and save lives. You can help in the following ways:

  • If you develop symptoms, you must self-isolate with other members of your household and order a test to find out if you have coronavirus
  • If you test positive for coronavirus, you must share information promptly about your recent contacts through the NHS Test and Trace service to help us alert other people who may need to self-isolate
  • If you have had close recent contact with someone who has coronavirus, you must self-isolate if the NHS Test and Trace service advises you to do so.

If you test positive for coronavirus, the Test and Trace service will make contact and you must share information promptly about your recent contacts to help us alert other people who may need to self-isolate. It’s important that the information you give is as accurate and as honest as possible.

Guidance for medically vulnerable people

The government has published guidance for people who are considered extremely medically vulnerable to coronavirus. This includes children and should also be understood by the friends, family members and carers of those who are medically vulnerable.

Simple steps to stay safe

Day-to-day, you should stay calm and take simple steps such as:

  • Washing your hands regularly with soap and water or use sanitiser gel
  • Throw away used tissues (then wash hands)
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Catch coughs and sneezes with disposable tissues
  • If you don't have a tissue use your sleeve
  • Avoid close contact with people who are unwell
  • Stay 2 metres away from those outside your household wherever possible
  • Where it is not possible to maintain a 2 metre distance try and maintain at least a 1 metre distance
  • Face coverings are mandatory on public transport, in all shops and when attending healthcare appointments. They are also recommended anywhere you can’t maintain a 2 metre distance from others.

For further guidance you can visit:

Weekly surveillance tracker

We have been monitoring the impact of Covid-19 locally for some time and have been working closely with our partners to put together an accurate picture of new infection rates, death registrations, the R number and more.

Each week, we will publish an up-to-date Covid-19 surveillance tracker so you can see clearly how Wigan Borough is doing in comparison to the region and the nation.

Guidance for schools, childcare providers and colleges

The government's latest measure to limit the chance of the COVID-19 virus spreading asks parents to keep their children at home, wherever possible.

Schools and other childcare settings will remain open only for those children who absolutely need to attend.

This group includes vulnerable children, those whose parents are critical to the COVID-19 response efforts and those whose parents work in other key sectors, and so cannot be safely cared for at home.

If it's at all possible for children to be at home, then they should be.

The government has published a list of which occupations are designated as 'key-workers'.

Government advice by sector

The government has issued specific advice for:

You will also find business advice on the Business Growth Hub website (external link).

Sign language support and advice

If you use sign language as your first language and have been affected by COVID-19, there’s support available for you:

Further information


Rate the information on this page

green smiley (good) orange smiley (average) red smiley (poor)

© Wigan Council