This Privacy Notice is regularly reviewed and may be updated or revised at any time. It was last updated in October 2025. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
- Introduction
- What personal data do we collect?
- How we use personal data
- Legal Basis for processing
- Who do we share personal data with?
- How long do we keep personal data?
- Automated decisions
- Your rights
- Data Protection Officer.
Introduction
Our core data protection obligations and commitments are set out in the Wigan Council Primary Privacy Notice.
This notice provides additional privacy information for Parking Services.
What personal data do we collect?
To carry out activities and obligations as Parking Services we process the following personal data:
- Name
- Address
- Email of registered vehicle owner/keepers from you or from the DVLA or hire/lease companies
- Details provided when making an appeal against the serving of a moving traffic and parking penalty charge notice or applying for all types of parking permits
- Basic details of the vehicle involved i.e. vehicle registration mark, manufacture, model and colour
- Evidence collected by the enforcement officer to support the serving of a moving traffic and parking penalty charge notice
- Evidence, including images, presented by a person making an appeal against the serving of a moving traffic and parking penalty charge notice or in respect of a permit application
- Payment/transaction details
- Copies of all correspondence – paper, telephone or e-mail - sent to or from permit holders or applicants and the registered vehicle owner/keepers or person making an appeal, relating to an appeal against the serving of a penalty charge notice
- Details of warrants granted by County Court for the collection of outstanding charges
- Body Worn Camera footage (but only where appropriate in order to assist in protecting Civil Enforcement Officers when carrying out their duties)
- Copies of vehicle insurance document or vehicle registration document.
We also process the following Special Category Data:
- Medical history or disabled badge image/details where this is being used or presented as evidence to support an appeal or challenge a penalty charge notice.
How we use personal data
The main purposes for processing your personal data are:
- In the pursuance of debt relating to penalty charge notices
- As part of the review process of appeals to penalty charge notices
- To share with Enforcement Agents in the event that debt remains unpaid
- To combat and identify fraud, which is part of our duty as a Council to protect public money
- Operation of the Parking Permit system.
Legal Basis for processing
The lawful bases we rely on for processing your personal data are:
- Processing is necessary for compliance with a legal obligation
- Processing is necessary for the performance of a task carried out in the public interest.
Under the following legislation:
- Civil Enforcement of Road Traffic Contraventions (Approved Devices, Charging Guidelines and General Provisions) (England) Regulations 2022
- Road Traffic Regulation Act 1984 (as amended)
- Traffic Management Act 2004.
The condition we rely on for processing your special category data is that it is:
- reasons of substantial public interest - statutory etc and government purposes.
Who do we share personal data with?
In addition to the general reasons for data sharing described in the Council’s Primary Privacy Notice, we share data with and collect data from the following when required:
- Other teams within Wigan Council
- Government agencies including, but not limited to, DVLA; Traffic Penalty Tribunal; Cabinet Office (see National Fraud Initiative below)
- Enforcement agencies for enforcing moving traffic and parking contraventions or to agents of the Council during the course of debt collection.
National Fraud Initiative
This requires us to provide particular sets of data to the Minister for the Cabinet Office for matching. The use of data for this data matching exercise is carried out with statutory authority under part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under Data Protection legislation. Data matching by the Cabinet Office is subject to a Code of Practice. You can view further information on the Cabinet Office's legal powers and the reasons why it matches particular information at National Fraud Initiative (external link).
How long do we keep personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any future legal, accounting, or reporting requirements.
We must continue to retain necessary data in accordance with our corporate records policy to fulfil legal, statutory and regulatory requirements.
Automated decisions
All the decisions we make about you involve human intervention.
Your rights
More information on how to seek advice to exercise your rights, raise a concern or complain about the handling of your personal data by the council can be found in at Wigan Council Primary Privacy Notice.
Data Protection Officer
If you wish to raise a concern or seek clarification about any aspect of this notice, please contact our Data Protection Officer. Please provide documents to prove your identity along with a description of your concern.
We will respond to all requests within one month.
If you are unhappy with the way that we handle your concern you may complain to the Information Commissioner’s Office (ICO) (external link).
Document information
Owner: Julie Middlehurst, Assistant Director, Infrastructure & Regulatory
Authors: Kathy Leyland, Car Parks Management and Enforcement Manager and Danny Orrell, Traffic Management and Parking Services Manager
Version and date: V5.0 October 2025