This Privacy Notice is regularly reviewed and may be updated or revised at any time. It was last updated in October 2025. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
- Introduction
- What personal data do we collect?
- How we use personal data
- Legal Basis for processing
- Who do we share personal data with?
- How long do we keep personal data?
- Automated decisions
- Your rights
- Data Protection Officer.
Introduction
Our core data protection obligations and commitments are set out in the Wigan Council Primary Privacy Notice.
This notice provides additional privacy information for Highways and Network Management.
What personal data do we collect?
To carry out activities and obligations as a Highways and Network Management Service we process the following personal data:
- Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
- Other information (when required), including but not limited to V5 Documentation, Planning Application details, Liability Insurance.
We also process the following Special Category Data:
- Health-related data, namely Blue Badge information – we keep a photocopy of the blue badge - only in cases where an application has been made for a disabled bay outside your property. This does identify the person who is disabled.
How we use personal data
Highways and Network Management are responsible for managing adopted roads, footpaths, highway drainage, public rights of way, bridges, streetlights, streetworks, traffic signs and bollards within the Council’s geographical boundaries.
Within this context, the main purposes for processing your personal data are:
- To deal with enquiries, complaints and customer feedback.
- To deal with the processing of applications and payments for the following services:
- H bar application
- Drop crossing application
- Disabled bay application
- Watercourse consent application
- Streetworks applications
- Highway searches
- Section 38 and 278 agreements
- Definitive map modification orders
- Highway statements and declarations
- Request for public path order.
Legal Basis for processing
The lawful basis we rely on for processing your personal data is:
- That it is necessary for the performance of a task carried out in the public interest
The legal gateways include, but are not limited to:
- Highways Act 1980
- New Roads and Street Works Act 1991
- Road Traffic Regulation Act 1984
- Traffic Management Act 2004
- Land Drainage Act 1991
- Town and Country Planning Act 1990
- Wildlife and Countryside Act 1981
- Countryside and Rights of Way Act 2000.
The condition we rely on for processing your special category data is:
- Reasons of substantial public interest: Statutory etc and government purposes.
Who do we share personal data with?
In addition to the general reasons for data sharing described in the Council’s Primary Privacy Notice, we share data with or collect data from the following when required:
- Greater Manchester Police where this is necessary to report an accident location or a possible criminal offence
- Insurance Companies and the Court where this is necessary in connection with a legal claim and accident location details and personal details about the claimant/defendant are required
- Utility Companies where this is necessary in order to address flooding at property/issues raised by residents about a utility issue.
- Other teams within Wigan Council
- Other local authorities
- Government agencies including but not limited to Environment Agency
- Members of the Public
- Contractors.
This is not an exhaustive list.
How long do we keep personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any future legal, accounting, or reporting requirements.
We must continue to retain necessary data in accordance with our corporate records policy to fulfil legal, statutory and regulatory requirements.
Automated decisions
All the decisions we make about you involve human intervention.
Your rights
More information on how to seek advice to exercise your rights, raise a concern or complain about the handling of your personal data by the council can be found in at Wigan Council Primary Privacy Notice.
Data Protection Officer
If you wish to raise a concern or seek clarification about any aspect of this notice, please contact our Data Protection Officer. Please provide documents to prove your identity along with a description of your concern.
We will respond to all requests within one month.
If you are unhappy with the way that we handle your concern you may complain to the Information Commissioner’s Office (ICO) (external link).
Document information
Owner: Julie Middlehurst, Assistant Director, Infrastructure and Regulatory
Author: Martin Barton, Service Lead, Highways and Network Management
Version and date: V2.0 October 2025