This privacy notice is regularly reviewed and may be updated or revisited at any time. It was last updated in December 2025. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
- Introduction
- What personal data do we collect?
- How we use personal data
- Legal Basis for processing
- Who do we share personal data with?
- How long do we keep personal data?
- Automated decisions
- Your rights
- Data Protection Officer.
Introduction
Our core data protection obligations and commitments are set out in Wigan Council Primary Privacy Notice.
This notice provides additional privacy information for Family Hubs.
What personal data do we collect?
To carry out activities and obligations in relation to Family Hubs we process the following personal data of you and, in some circumstances, family members:
- Name
- Address
- Telephone numbers
- Email address
- Date of birth
- Gender
- Emergency contacts
- Relationships
- Nationality
- First language
- If you are/have been a member of the armed forces (either serving or previously served, veteran)
- Images, for example, video/photo of your child (but only where you have provided consent as their parent/guardian)
- Dietary requirements
- Attendance at activities.
We also process the following special category data:
- Information about your/your child’s ethnicity
- If you or your child have a medical condition, disability or special needs and details of your GP.
How we use personal data
The main purposes for processing your personal data are:
- Assess how best to provide you with the information, help or support you might need regarding your child, young person or your family
- Share information to help us improve future services
- Help us find out how to support and help families.
Legal Basis for processing
The lawful bases we rely on for processing your personal data are:
- Public Task: gives public bodies a lawful basis to process your data where it is deemed necessary for the performance of a task which is carried out in the public interest, and when exercising official authority which is laid down by law. An example of public task is the Child Care Act 2006: Section 1 duty on local authorities to improve the well-being of young children in their area and reduce inequalities between them
- Legal Obligation: in some circumstances children’s services can be legally required to disclose your personal information in order to deliver statutory safeguarding duties outline , and in cases such as prevention or detection of crime or fraud. We do not need your consent to process data if we are doing so on the basis of legal obligation. Examples of the legal obligations, public tasks and official authority we refer to are contained in the following statutes:
- Childcare Act 2006: Section 1
- Children Act 1989
- Children Act 2004
- Children and Social Work Act 2017.
- Consent: where no other lawful basis applies, the Council will ask for your consent to process your personal data. For example, children’s services would need to ask for your consent to participate in a family help plan or signing up to the disabled children’s register. Consent must be fair, freely given and can be withdrawn at any time, and the contact details to do so should have been provided to you at the point of collection.
The conditions we rely on for processing your special category data are:
- Reasons of substantial public interest: statutory etc and government purposes.
Who do we share personal data with?
In addition to the general reasons for data sharing described in the Council’s Primary Privacy Notice, we share data with and collect data from the following when required:
- Other teams within Wigan Council
- Other local authorities
- Educational establishments including schools and early years settings
- Commissioned services - services commissioned by the local authority to deliver a service to children, young people families in the local area
- Statutory safeguarding partners NHS and police
- Other organisations that provide support i.e. residential homes, supported accommodation, personal assistants
- NHS including GPs, 0-19 health services, hospital trusts, mental health services
- Government departments and agencies including, but not limited to, Department of Health and Social Care, Department for Education, Ofsted
- The police
- HM Courts and Tribunals Service, including individual courts
- Youth justice system
- The Probation Service
- The National Crime Agency
- Organisations who we commission to undertake a quality assurance function
- Greater Manchester Combined Authority
- Transport for Greater Manchester
- Any other person or organisation exercising functions or are engaged in activities in relation to children and adults in the authority’s area.
How long do we keep personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any future legal, accounting, or reporting requirements.
We must continue to retain necessary data in accordance with our corporate records policy to fulfil legal, statutory and regulatory requirements.
Automated decisions
All the decisions we make about you involve human intervention.
Your rights
More information on how to seek advice to exercise your rights, raise a concern or complain about the handling of your personal data by the council can be found in at Wigan Council Primary Privacy Notice.
Data Protection Officer
If you wish to raise a concern or seek clarification about any aspect of this notice, please contact our Data Protection Officer. Please provide documents to prove your identity along with a description of your concern.
We will respond to all requests within one month.
If you are unhappy with the way that we handle your concern you may complain to the Information Commissioner’s Office (ICO) (external link).
Document information
Owner: Ann Clarkson, Director of Prevention Early Help and Sufficiency
Author: Graham Doubleday, Service Lead Early Intervention and Prevention
Version and date: V4.0 December 2025