This privacy notice is regularly reviewed and may be updated or revisited at any time. It was last updated in December 2025. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
- Introduction
- What personal data do we collect?
- How we use personal data
- Legal Basis for processing
- Who do we share personal data with?
- How long do we keep personal data?
- Automated decisions
- Your rights
- Data Protection Officer.
Introduction
Our core data protection obligations and commitments are set out in Wigan Council Primary Privacy Notice.
This notice provides additional privacy information for community volunteering.
What personal data do we collect?
To carry out activities and obligations as a community volunteering service we process the following personal data:
- Name
- Date of Birth
- Address
- Telephone number
- Email address
- Gender
- Information about your skills, training, learning or work experience relevant to your role as a volunteer.
We also process the following special category data:
- Health-related data including disability information and any additional support you may require.
How we use personal data
The main purposes for processing your personal data are:
- To carry out registration
- To communicate about your volunteering role
- To maintain records.
To match you to suitable volunteering and training opportunities.
Legal Basis for processing
The lawful basis we rely on for processing your personal data is:
- It is necessary for the performance of a task carried out in the public interest or in the exercise of official authority
- Contract.
The condition we rely on for processing your special category data is:
- Reasons of substantial public interest – statutory etc and government purposes.
Who do we share personal data with?
In addition to the general reasons for data sharing described in the Council’s Primary Privacy Notice, we share and collect data with the following when required:
- Other teams within Wigan Council
- Other local authorities
- Government agencies
- Voluntary organisations
- Emergency services
- NHS agencies
- Health providers.
This is not an exhaustive list.
How long do we keep personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any future legal, accounting, or reporting requirements.
We must continue to retain necessary data in accordance with our corporate records policy to fulfil legal, statutory and regulatory requirements.
Automated decisions
All the decisions we make about you involve human intervention.
Your Rights
More information on how to seek advice to exercise your rights, raise a concern or complain about the handling of your personal data by the council can be found in at Wigan Council Primary Privacy Notice.
Data Protection Officer
If you wish to raise a concern or seek clarification about any aspect of this notice, please contact our Data Protection Officer. Please provide documents to prove your identity along with a description of your concern.
We will respond to all requests within one month.
If you are unhappy with the way that we handle your concern you may complain to the Information Commissioner’s Office (ICO) (external link).
Document information
Owner: Andrea Glasspell, Assistant Director Community Wealth and Health
Author: Nicola Rigby, Service Manager- Communities
Version and date: V4.0 December 2025