This Privacy Notice is regularly reviewed and may be updated or revised at any time. It was last updated in September 2025. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
- Introduction
- What personal data do we collect?
- How we use personal data
- Legal Basis for processing
- Who do we share personal data with?
- How long do we keep personal data?
- Automated decisions
- Your rights
- Data Protection Officer.
Introduction
Our core data protection obligations and commitments are set out in Wigan Council Primary Privacy Notice.
This notice provides additional privacy information for the Community Resilience Team.
What personal data do we collect?
To carry out activities and obligations as a Community Resilience Team we process the following personal data:
- Name
- Date of birth
- Address
- Telephone number
- Email address
- Social and lifestyle circumstances
- Financial details
- Housing needs
- Family details
- Personal appearance and behavioural details
- Social care support outcomes
- Advocacy or outreach details.
We may also process the following Special Category Data where it is a factor in a case:
- Racial and ethnic origin
- Sexuality
- Physical or mental health details.
We also process Criminal Offence Data, including alleged offences.
How we use personal data
The main purposes for processing your personal data are:
- To record, investigate and resolve complaints of anti-social behaviour
- To identify breaches of conditions specified within tenancy agreements
- To enable us to undertake tenancy enforcement action
- To allow us to take civil and criminal law action where required
- To undertake enquiries into allegations of subletting and prevent fraud
- To identify any individual support needs
- To inform you about our services
- To provide services you have requested from us
- To assess performance and set targets for the Council and for service planning or improvement to develop service delivery.
Legal basis for processing
The lawful basis we rely on for processing your personal data is:
- Legal obligation under the following:
- Crime and Disorder Act 1998
- Antisocial Behaviour Crime and Policing Act 2014
- Environmental Protection Act 1990 (for statutory nuisance – noise).
The condition we rely on for processing your special category data and your criminal data is:
- Reasons of substantial public interest (with a basis in law):
- statutory etc and government purposes
Who do we share personal data with?
In addition to the general reasons for data sharing described in the Council’s Primary Privacy Notice, we share data with and collect and receive information from the following when required:
- Other teams within Wigan Council including but not limited to Social Care (Adults/Children’s)
- NHS agencies (GPs, hospitals, ambulance, health visitors)
- Education providers (welfare, schools, colleges, and institution)
- Residential/nursing care providers
- Mental health services
- Other local authorities
- Government departments and agencies including but not limited to Department of Health, Department of Work and Pensions
- Police
- Probation services
- Youth offending service
- County, Magistrates or Crown Courts
- Legal service providers
- Substance misuse agencies
- Fire and rescue services
- Housing associations
- Advocacy services
- Ombudsman.
This is not an exhaustive list.
We have several multi-agency meetings that are currently in operation across our service. As part of the support and services that we provide, several agencies will decide whether the threshold is met for support and the best way this can be provided. This may include sharing your information, reviewing actions already taken, and if necessary, making recommendations on how to reach the best outcome for you.
How long do we keep personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any future legal, accounting, or reporting requirements.
We must continue to retain necessary data in accordance with our corporate records policy to fulfil legal, statutory and regulatory requirements.
Automated decisions
All the decisions we make about you involve human intervention.
Your Rights
More information on how to seek advice to exercise your rights, raise a concern or complain about the handling of your personal data by the council can be found in at Wigan Council Primary Privacy Notice.
Data Protection Officer
If you wish to raise a concern or seek clarification about any aspect of this notice, please contact our Data Protection Officer. Please provide documents to prove your identity along with a description of your concern.
We will respond to all requests within one month.
If you are unhappy with the way that we handle your concern you may complain to the Information Commissioner’s Office (ICO) (external link).
Document information
Owner: Julie Middlehurst, Assistant Director Infrastructure and Regulatory Services
Author: Michael Fraser, Building Stronger Community Partnership Business Manager
Version and date: V2.0, September 2025