What we do

We own over 22,000 homes and provide a range of landlord services to our tenants, including:

  • Rent collection
  • Repairs and maintenance
  • Dealing with empty properties
  • All tenancy matters.

In addition we are responsible for managing homelessness, council house sales and adaptations for tenants with disabilities.

We have also commenced a programme of building new homes for rent in the borough.

Our Housing Service Standards

The Housing Service Standards is our local offer agreed with our tenants. It sets out the priorities for the services that we deliver to you as a landlord.

The Standards set out the things we will deliver to improve neighbourhoods, provide well maintained homes and help to improve your local community. It also details your responsibilities as a tenant.

These Standards cover:

  • Allocations and homes
  • Planned works
  • Street scene
  • Tenant engagement

We have also agreed with our tenants a set of standards for our repairs service.



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