To maintain high standards, we continually evaluate our performance against key business indicators and service standards set by tenants, we then report that performance. We publish an Annual Tenant Report, setting out how we have delivered our part of the housing service standards and the work we have planned to make improvements. This year we have also produced a shorter highlights report, as requested by some of our tenants.

Our reports show how we are accountable to our tenants and how we make sure the services we deliver are what they want.


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