Coronavirus - Updates to services and facilities

On this page you will find the latest information on council services and facilities affected by the coronavirus (COVID-19) outbreak, including:

  • Changes to services and facilities
  • When services and facilities are reopening
  • Which services and facilities remain suspended.

Services / facilities affected by COVID-19

Search from the list below to find the information you need:

Children centres (Start Well)

Digital resources promoting early learning, health and wellness are being shared with families and all centres are providing food parcels to vulnerable families.

If you require any support or advice, please contact the Health Visiting Duty Team on 01942 483689.

Dementia support - Later Life and Memory Service (LLAMS)

LLAMS are no longer accepting routine referrals for memory assessment and diagnosis. No routine face-to-face visits will take place.

LLAMS practitioners will continue to monitor and support existing patients who have been identified to have complex needs or risks.

Urgent LLAMS referrals will be triaged on the telephone by a practitioner and an appropriate plan arranged in discussion with LLAMS consultants and managers.

Where possible, LLAMS staff will be available to offer telephone advice and support for people with dementia and their families during this time:

  • Call LLAMS staff for advice, Monday to Friday, 9am - 5pm on 01942 481301
  • For urgent issues (out of hours), patients and families can contact the Urgent Care Team on 01942 636395
  • Telephone advice is also available from Dementia UK on 0800 888 6678.

Below you will find further help and resources to support you during this time:

Healthy Routes

Following governmental advice we have decided to temporarily close our Healthy Routes on the High Street shops in Wigan and Leigh until further notice.

Housing repairs - council homes

You can now book a non-emergency repair online. This means that you can book, amend and cancel a job online 24 hours, 7 days a week. You will be able to choose a convenient date and timeslot for your appointment.

In line with current medical advice, if you or anyone else in your home has been diagnosed with COVID-19 or are self-isolating, please inform us immediately. We will only attend to emergency repairs if this is the case and you should rebook any non emergency repairs once it is safe to do so.

We will be taking further precautionary measures for our staff visiting your property and they will seek further clarification from you prior to entering your property. We would however ask that you wear a mask or remain in another room when repairs visits are being undertaken in order to protect the safety of you and our staff. 

Life centres and libraries

Leisure Centres

Licensing service

Changes have been made to the licensing service, and some of these may affect you and your business. These changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.

Markets - outdoor and indoor

  • Wigan’s outdoor markets are open for business. Ashton and Leigh outdoor markets remain closed while risk assessments are undertaken
  • Wigan and Leigh indoor market halls are open for business, 8.30am-5pm, Monday to Saturday.

Museum of Wigan Life

Parks, open spaces, playgrounds, outdoor gyms and golf courses

Following risk assessment reviews, the following has reopened with relevant COVID-19 safety protocols in place:

  • All council-owned golf courses (plus Haigh Hall's 18-hole course and Pennington Gold Course), bowling greens, playing fields and tennis courts
  • Council-owned car parks
  • Council play facilities, outdoor gyms and skate parks with strict guidelines in place. Visitors will be asked to sanitise their hands before using the equipment
  • Haigh Woodland Park - Children’s Woodland Adventure Play Park has reopened, Monday to Sunday, 10am - 6pm. Kitchen Courtyard has also reopened. Other playgrounds and the railway remain closed - find out more about Haigh Woodland Park (external link).

The following remains closed:

  • Toilets at our parks and local nature reserves have remained closed, together with changing rooms and pavilions
  • The bird hides both at Pennington Flash and the Three Sisters Recreation Area.

Pest control

We will be undertaking pest control appointments for ants, bedbugs, fleas, mice, rats, and wasps only.

For issues with other pest types, we will be happy to give advice where possible. You can email our admin team on and we will, if necessary, arrange for an officer to visit at the earliest opportunity.

Contingency plans are in place to deal with any urgent appointments and we will continually review this situation and re-open any suspended service as soon as we can.

Registration services - weddings, births and deaths

Based on government advice we have made changes to the way we carry out a number of our services.

Requesting attendance of the Mayor

Due to the COVID-19 outbreak, all Mayoral engagements are suspended until further notice.

Waste and recycling centres open for essential use only

Recycling Centres are now operating under winter opening hours.

If any households have had COVID-19 symptoms then the waste should be double bagged and left for 72 hours before being brought to site.

Welfare outreach surgeries

All welfare surgeries are currently closed to the public until further notice. You can still access support and information online by:

Young people groups

All council youth groups in Wigan Borough are currently closed.

It’s important that we do what we can to keep everyone safe but we’re looking forward to the time when our groups reopen and we can meet up again.

The groups closed include:

  • All local area youth voice groups
  • Wigan and Leigh Youth Cabinet
  • BYOU
  • Global Friends
  • Million Voices children in care group
  • Girls’ groups in Leigh and Ashton.

© Wigan Council