Suspended services due to Coronavirus

Due to COVID-19 outbreak there are some council services that are currently suspended until further notice.

Libraries

In light of the Government’s latest advice for people to avoid non-essential contact, all public libraries are now closed. The health and safety of our customers, staff, partners and volunteers is very important to us.

We will still be providing access to key council services and advice at Wigan and Leigh Life Centres including online provision, (Monday to Friday 9am-5pm and Saturday 9am- 2pm).

All events and activities are temporarily suspended during this period. Customers can renew books and access our free eMagazine service online. No fines will be applied for unreturned books during our closure period.

Stay at Home with Wigan Libraries

Visit Wigan Libraries  Facebook (external link) or  Twitter (external link) for daily activities and information for children and adults. Download our  Weekly Activity Planner and don’t forget to tag us in your posts #bekind #lovelibraries.

We apologise for any inconvenience and ask residents to take care of their health and #BeKind to their community during this time.

Leisure Centres

Leisure centres across Wigan and Leigh are closed to the public from Friday 20 March to support the council’s response to Covid-19. Read more about the closures.

Start Well Family Centres

Westfield, Westleigh, Platt Bridge, Atherton and Ince centres have cancelled all their sessions delivered across our communities. Parents who have booked on have been notified via text. You can contact the centre's if you require any other information.

Digital resources promoting early learning, health and wellness are being shared with families and all centres are providing food parcels to vulnerable families.

If you require any support or advice, please contact the Health Visiting Duty Team on 01942 483689.

Museum of Wigan Life, Archives, The Fire Within

The Museum of Wigan Life and Wigan Local Studies; Wigan Archives and Leigh Local Studies; and The Fire Within will be closed as of Wednesday 18th March 2020. All events and activities are temporarily suspended during this period.

The health and safety of our staff, visitors, partners and volunteers is of upmost importance to us, and we believe given the current national landscape it is not viable to remain open to the public at this time. We don’t know yet how long this closure will last but this will be at least until the end of March 2020. We’ll be keeping our website and social media channels updated as to when we will reopen.

Requesting attendance of the Mayor

Given the current situation in regard to COVID-19, all Mayoral engagements are suspended until further notice. Thank you for your interest.

Welfare outreach surgeries

All Welfare Surgeries will close to the public with effect from Thursday 19 March 2020 until further notice. You can still access support and information and complete enquiry forms online.

Parks and open spaces

All play areas, outdoor gyms, Multi-use games areas and tennis courts are now closed.

Car parks at our parks and local nature reserves have also been closed. Whilst parks remain open for pedestrian access only for exercise, please ensure you follow the government guidelines on social distancing and avoid social interaction. Greater Manchester Police will be carrying out patrols across our parks and green spaces and issuing fines for breaking government restrictions.

The maintenance of non-essential grass cutting in parks and open spaces, bowling greens, football pitches and roadside grass verges will be suspended for the foreseeable future. We have acted swiftly to redeploy staff to frontline services, such as bin collections.

The bird hides both at Pennington Flash and the Three Sisters Recreation Area will also not be open.

Young people groups

We were really sad to have to temporarily close our council youth groups in Wigan Borough this week.

It’s important that we all do what we can to keep everyone safe but we’re looking forward to the time when our groups will open again and we can meet up every week.

The groups include:

  • All local area youth voice groups
  • Wigan and Leigh Youth Cabinet
  • BYOU
  • Global Friends
  • Million Voices children in care group
  • Girls’ groups in Leigh and Ashton

Licensing Service

Changes have been made to the Licensing Service, and some of these may affect you and your business. These changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.

Contingency plans are in place to deal with any urgent applications and we will continually review this situation and re-open any suspended service as soon as we can. See further information.

Healthy Routes

Following governmental advice we have decided to temporarily close our Healthy Routes on the High Street shops in Wigan and Leigh until further notice.

The situation is constantly changing and whilst we are closed we will continue to offer telephone support whilst also finding ways of supporting the most vulnerable people in our local communities.

See further information and how you can contact Healthy Routes.

Dementia support - Later Life and Memory Service

The Later Life and Memory Service are no longer accepting routine referrals for memory assessment and diagnosis. No routine face-to-face visits will take place.

LLAMS practitioners will continue to monitor and support existing patients who have been identified to have complex needs or risks.

Urgent LLAMS referrals will be telephone triaged by a practitioner and an appropriate plan arranged in discussion with LLAMS consultants and managers.

Where possible, LLAMS staff will be available to offer telephone advice and support to people with dementia and their families during this time:

  • Telephone advice from LLAMS staff - Monday-Friday from 9am - 5pm on 01942 481301
  • For urgent issues (out of hours), patients and families can contact the Urgent Care Team on 01942 636395
  • Telephone advice is also available from Dementia UK on 0800 888 6678.

Find further help and resources on the Dementia UK website (external link) to support you during this time. You can also contact the Lewy Body Society by calling 01942 914000 or by emailing info@lewybody.org.

Housing Repairs - Council homes

Due to the advancement of COVID-19 and the current medical advice on self-isolation and social distancing, Wigan Council will only be undertaking Emergency Repairs and as required Inspections for Emergency Repairs work until further notice.

Further information about emergency home repairs.

Waste and recycling centres closed

Following the government’s advice for people to avoid non-essential contact and travel, all waste and recycling centres will be closed from Wednesday 25th March until further notice.

Pest control

The council will only be undertaking emergency pest control appointments. If you have a problem with rats inside your property, please contact us on 01942 489173 between 10am - 3pm, Monday to Friday or email us on espestcontrol@wigan.gov.uk. We will arrange for an officer to visit at our earliest opportunity. Contingency plans are in place to deal with any urgent appointments and we will continually review this situation and re-open any suspended service as soon as we can.

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