Coronavirus - changes to registration services

This page was updated on 14th December 2021. Keep checking this page for further updates.

We understand that this is a difficult and uncertain time for everyone, and many of you have questions. We will continue to update the situation as and when we receive further government guidance.

Death registrations

Face-to-face registrations are still suspended. Until further notice, we will be registering deaths and still births over the telephone.

We will contact you within 5 working days to complete the registration. There is no need to contact us. 

To complete the registration over the telephone:

  • Your GP surgery, hospital or hospice will send us an electronic copy of the Medical Certificate of Cause of Death (MCCD), along with the next of kin contact details
  • Our registrars will then call the next of kin to complete the registration over the telephone - we aim to complete this within 5 days working days of receiving the certificate to avoid delays to any arrangements
  • Following registration, the necessary certificates for burial or cremation will be issued electronically to the relevant organisation/authority. This process will reduce the need for documents to be posted or hand delivered in person at a register office or elsewhere
  • Death Certificates can be purchased with payment over the telephone and will be posted or arranged to be collected.

If you are aware that the coroner has been involved or you have not heard from us after 5 days of the doctor sending us the Medical certificate cause of death, you can:

Birth registrations

Birth registration appointments have now resumed at Wigan Life Centre and Leigh Life Centre. You must book an appointment and attend on time for your registration.

If there is no appointment available please try again the following day.

Ceremonies

In response to the government latest update on coronavirus, the government has announced that face coverings will be required by law in most indoor settings.

We ask that all guests attending a ceremony are to comply with the guidance by wearing face coverings in public areas at ceremonies being held at licensed venues and register offices.

The couple, children under the age of 11, and the person conducting the ceremony are exempt from the wearing of face coverings, unless they choose to do so.

If you or any of your party wish to continue to socially distance, please take this into consideration and revise your guest numbers.

Further information can be found on GOV.UK (external link).

Attending a registration office ceremony room

We ask that you do not exceed the capacities as we are trying to keep our buildings as safe as possible. We will keep windows and doors open where possible for ventilation.

Our ceremony officers may choose to wear a face covering on the day. 

To maintain the safety of our staff and the wedding party, there is a 2 meter distance rule between people working and everyone else.

Recommended measures for people attending ceremonies

To ensure everyone stays as safe as possible, we recommend the following:

  • Wear a face covering where you come into contact with people you don't normally meet in enclosed and crowded spaces
  • Wash your hands with soap and water or using hand sanitiser regularly throughout the day
  • Cover your nose and mouth when you cough and sneeze
  • Stay at home if unwell, to reduce the risk of passing on other illnesses onto friends, family, colleagues, and others in your community and consider individual risks, such as clinical vulnerabilities and vaccination status.

Citizenship ceremonies

Virtual Citizenship Ceremonies will be introduced from Wednesday 17th March. All our Citizenships will be virtual and offered on an individual basis. New British Citizens will be invited to their individual ceremony by the Registration Office, the ceremony will then be conducted via Microsoft Teams.

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