Coronavirus - changes to registration services

This page was updated on 19th July 2021. Keep checking this page for further updates.

We understand that this is a difficult and uncertain time for everyone, and many of you have questions. We will continue to update the situation as and when we receive further government guidance. 

Death registrations

From 6th April 2020, face-to-face registration have been suspended. Until further notice, we will be registering deaths and still births over the telephone.

During this emergency period we have introduced a new process:

  • Your GP surgery, hospital or hospice will send us an electronic copy of the Medical Certificate of Cause of Death (MCCD), along with the next of kin contact details
  • Our registrars will then call the next of kin to complete the registration over the telephone - we aim to complete this within 3 days working days of receiving the certificate to avoid delays to any arrangements
  • Following registration, the necessary certificates for burial or cremation will be issued electronically to the relevant organisation/authority. This process will reduce the need for documents to be posted or hand delivered in person at a register office or elsewhere
  • Death Certificates can be purchased with payment over the telephone and will be posted to the next of kin.

If you are aware that the coroner has been involved or you have not heard from us after 3 days of the doctor sending us the Medical certificate cause of death, you can:

Birth registrations

Birth registration appointments have now resumed at Wigan Life Centre and Leigh Life Centre. You must book an appointment and attend on time for your registration.

If there is no appointment available please try again the following day.


Following the lifting of restrictions, in line with the government roadmap on 19th July, our Council venues will return to the normal capacity without social distancing. 

If you or any of your party wish to continue to socially distance, please take this into consideration and revise your guest numbers.

The legal requirement to wear a face covering will be lifted. It is advised that guests who are able to wear a mask, do so, for added protection when indoors.

Notice of marriage appointments

Notice of marriage appointments are now available for ceremonies that are already booked and the ceremony date is in the next 3 months.

If your ceremony is within 3 months or if your original ceremony was postponed due to COVID-19 and you are required to give a new notice, please contact the registrars team to arrange an appointment. We will take into consideration the date of your ceremony as a priority.

For anyone who is due to be legally married abroad and requires a certificate of no impediment - you will need to contact the registrars team.

Copy certificates

From Monday 12th April we are resuming our Premium (same day) copy certificate option. This option is for collection only within 2 hours, Mon-Fri, if ordered before 3pm. Certificates ordered after 3pm will be available from 10am the following working day. The cost for this service is £35 per certificate.

Citizenship ceremonies

Virtual Citizenship Ceremonies will be introduced from Wednesday 17th March. All our Citizenships will be virtual and offered on an individual basis. New British Citizens will be invited to their individual ceremony by the Registration Office, the ceremony will then be conducted via Microsoft Teams.


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