Coronavirus - changes to registration services

This page was updated on 27th January 2022. Keep checking this page for further updates.

We understand that this is a difficult and uncertain time for everyone, and many of you have questions. We will continue to update the situation as and when we receive further government guidance.

Death registrations

Face-to-face registrations are still suspended. Until further notice, we will be registering deaths and still births over the telephone.

We will contact you within 5 working days to complete the registration. There is no need to contact us. 

To complete the registration over the telephone:

  • Your GP surgery, hospital or hospice will send us an electronic copy of the Medical Certificate of Cause of Death (MCCD), along with the next of kin contact details
  • Our registrars will then call the next of kin to complete the registration over the telephone - we aim to complete this within 5 days working days of receiving the certificate to avoid delays to any arrangements
  • Following registration, the necessary certificates for burial or cremation will be issued electronically to the relevant organisation/authority. This process will reduce the need for documents to be posted or hand delivered in person at a register office or elsewhere
  • Death Certificates can be purchased with payment over the telephone and will be posted or arranged to be collected.

If you are aware that the coroner has been involved or you have not heard from us after 5 days of the doctor sending us the Medical certificate cause of death, you can:

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