Covid-19 update for residents - 25th March 2020

Covid-19 update for residents - 25th March 2020

As we continue to step up our response to tackle the Covid-19 outbreak we’ll keep you updated with what you need to know.

We know this is a difficult and uncertain time for many of our residents and businesses.

Whenever people need support, whether it’s immediately or in a few weeks or months, we are doing all we can to help.

Support for vulnerable residents who don’t have help from family, friends or other services

For vulnerable residents in self-isolation, who do not have support from family members, friends, or other council services, a dedicated service has been set up to help them get what they need, whether that’s medical supplies or food.

We’re encouraging people to complete a self-referral form.

People can refer themselves or someone they know who may need our support.

Council tax support

Find information, advice and FAQs around council tax support.

Although it is important residents continue to pay council tax during this period, support is available for those struggling.

There is information to ensure people are maximising their income by checking if they are entitled to any additional benefits for a council tax reduction.

Business rates support

The government has announced a whole package of measures to support businesses.

Staff are working hard in the background to digest and process this information so we can update businesses quickly and efficiently.

Find the latest information and guidance on the business rates page

We will be contacting affected businesses as soon as possible. We are encouraging any other businesses who are struggling to pay their business rates to contact us so we can look at any further measures we can take to support them.

Household waste recycling centres

The borough’s three waste and recycling centres have closed today in line with the government’s restrictions around avoiding non-essential travel.

As an authority we have a responsibility to protect our residents so it’s important we lead by example.

Our bin collections team are doing a fantastic job and we’re currently still operating a full recycling service.

Given the nature of some of our work it’s impossible for some frontline services to work from home or in a way which meets all the social distancing guidelines.

We will continue to ensure key workers are provided with all the necessary protective equipment and that social distancing guidelines are adhered to whenever possible.

Fraudulent email warning

We have been made aware of an increasing number of online scams relating to Covid-19. Some of these may look like emails or messages from the government. Please stay vigilant, pass this message on to your family and friends, and do not click if you are not sure.

Any official website or emails from the government will be ‘’

If you’re having work carried out at home

Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms of Covid-19.

All members of the household must also be well and not self-isolating due to showing symptoms.

Work should not be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so.

If you’re unsure Public Health England can provide further advice as to whether the work should go ahead.

If you are allowing tradespeople into your home it’s important you follow the government’s social distancing guidelines.

No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.

Parks closed

A reminder that all the borough’s parks and key visitor destinations are closed to help in the fight against Covid-19. Please do not attempt to access play areas which have been cordoned off. This is for your own and others’ safety.

For the latest updates and information from the council about Covid-19 you can also follow us on facebook and twitter @wigancouncil.

Posted on Wednesday 25th March 2020

Rate the information on this page

green smiley (good) orange smiley (average) red smiley (poor)

© Wigan Council