MyAccount - Council Housing help

This page will help you with your council housing queries.

We use two online platforms for council housing services:

  • MyAccount - you can view your rent statements and pay your rent
  • Housing online - you can apply to join the housing register, request a housing repair and bid on properties.

If any information on your account is incorrect, or your household’s circumstances have changed, you have a duty to tell us immediately.

Frequently asked questions

What information do I need to register for MyAccount?

You will need the following information to register for MyAccount:

  • Name and address
  • Date of Birth
  • National Insurance number
  • Rent payment reference

What information do I need to register for Housing online?

You will need the following information to register for Housing online:

  • Name and address
  • Date of Birth
  • National Insurance number
  • Rent payment reference or tenancy reference or application reference.

Who can register for MyAccount and Housing online services?

Current and former tenants are able to register for these services.

Why can't I use my MyAccount password to log into Housing online?

This is because MyAccount and Housing online are two separate online platforms. To access Housing online you will need to:

What if I can’t find my rent payment reference number?

This can be found on quarterly rent statements, rent notification letters and the barcoded letter issued for payments at the start of the tenancy.

I have a leaseholder/garage account - can I view my details online?

Unfortunately you are unable to at this time.

How do I apply to join the housing register?

If you would like to join the housing register to get a council or Housing Association property in Wigan Borough, you can can apply on Housing online.

How do I request a housing repair?

You can report repairs needed in your home on Housing online. Please note, due to the coronavirus outbreak, we will be undertaking emergency repairs only until further notice.

I have forgotten my Housing online password

You can reset your own Housing online password. You will be asked to enter your email address.

I have forgotten my MyAccount password

You can reset your own MyAccount password. You will be asked to enter your email address.

A-Z

Rate the information on this page

green smiley (good) orange smiley (average) red smiley (poor)

© Wigan Council