Support for exam results 2021

Getting your exam results can be a stressful time but there is lots of support available. Your school or college will be able to help you if your results are not what you expected.

If you have questions about how results are calculated, what happens once results are received or if you have worries that you’d like to share - you'll find a range of advice and information on this page.

Stay calm

Whatever your exam results, it’s important to stay calm and rational and get some support. Lots of colleges, universities and employers are being extra flexible this year, as everyone understands this has been a strange year for those who had hoped to take exams, so even if you are disappointed with your results, it’s still very possible you will be able to stick to your original plans.

You have lots of options and you might find unexpected exam results take you on a different and more exciting future path than you had planned. There are ways to improve your grades next year if needed and some time out might help you make better decisions about your future.

Ofqual have created a useful guide for students on how GCSEs, A levels, vocational and technical qualifications will be graded and awarded in summer 2021.

You can also check out the Care to Learn Guide 2021 to 2022 academic year (external link), useful for organisations involved in delivering the Care to Learn (C2L) scheme.

How results are calculated

The government have put together resources and information about this year’s awarding process.

Results, appeals and complaints

  • Contact the Exam Results Helpline for information on appeals, complaints, or what your next steps may be once results are received. Call 0800 100 900, 8am to 10pm, 7 days a week from exam results days until 28th August or visit the National Careers Service website (external link)
  • Contact the Ofqual student support phoneline to find out more about how you were graded and how to make an appeal or raise a concern about bias or discrimination. Call 0300 303 3344, 9am to 5pm, Monday to Friday or visit the Ofqual website (external link)
  • UCAS - Information on university applications. Call 0371 468 0468, Monday to Friday, 8:30am to 6pm
  • Edge Hill University helpline for any students in Wigan borough who are hoping to attend, call 0800 028 6677.

Help to make future plans

For higher education questions, such as applications and admissions, you may need to contact the relevant institution directly.

When you’ve recovered from the stress of getting your results, these websites and phone lines might help you decide your next steps:

Employment and skills service

Aspiring Futures provide independent and impartial advice and support to school leavers and young people, helping them to decide on their future next steps and find suitable opportunities. Advisers can support with careers advice and guidance, job searching and applications to colleges, apprenticeship and traineeships.

For support please contact

If you want to continue with your education, take a practical training course or find programmes to help you build your confidence and skills, go to our learning, courses and training web page to find information on local training providers.

Mental health support

If you're feeling anxious or struggling with your mental health please try to talk to a family member, friend or someone else you trust. You can also contact:

Support after your GSCE results - watch

Our training providers - watch

BTEC results advice from Wigan and Leigh College - watch


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