We want to share our digital knowledge to help residents learn, grow and discover digitally.
Whether you're a complete novice and want to start with the basics, or can do a little but want to know more, we're here to support you. This includes help with:
- Accessing the internet and email
- Keeping in touch with your friends and family
- Managing your money
- Searching for jobs
- Completing online applications
- Learning more about the things that interest you
- Registering for MyAccount.
How can we support you?
TechMates - Telephone support to get online
TechMates is a digital mentor service run by our volunteers and council staff.
It was introduced in response to the COVID-19 pandemic, to prevent isolation for our most vulnerable residents.
We provide one-to-one basic digital support over the telephone to those residents who are unable to leave their homes. We can help you use digital technologies such as smartphones, tablets, computers or laptops so you can build your digital confidence.
To connect with one of our TechMates all you need to do is:
Here's what Dorothy had to say about her experience with TechMates...
Being without my iPad was a big worry to me, I felt socially isolated and it was making me anxious. I'm lost without it as I find using FaceTime on my iPad allows me to lip read. When you live on your own, it's so important to have contact with the outside world, so I want to thank my TechMates Paul, Tracey and Sam. It was like my prayers were being answered. The help I've received and the understanding and kindness they've shown me has given me the confidence I thought I'd lost.
Support if you're struggling to book a delivery slot for online shopping
Get online drop-in sessions
We offer all of our library members free access to computers and WiFi.
We also run free drop-in sessions to develop your digital skills. You don't need to have any IT skills to attend the sessions.
Officers will be on hand to help you decide what you would like to learn, identify the best online courses for you and assist you in achieving them. You will gain important skills and discover how being online can really make a difference.