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Be Well - frequently asked questions (FAQs)

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What is Be Well?

Be Well is Wigan Council’s new holistic approach to health and wellbeing. Be Well brings leisure and wellbeing services together under one roof, helping to make an even bigger impact on the health and wellbeing of residents and customers, in the heart of their local community.

Whether you’re looking to ease your way back into fitness or are already a full-time fitness fan, there’s something for everyone at Be Well, whatever your age or ability.

From local leisure centres to weight management programmes, guided walks to junior fitness, inclusive activities to water sports - we’ve got everything residents in the borough need to get fit and active and lead healthier, happier lives as a result.

Be Well is a mix of free and paid for activities, with plenty of choice to suit you and your needs.

What are the opening hours?

You can find the opening hours for each leisure centre on our leisure centre pages.

What is the Be Well Wigan app?

The Be Well Wigan app tracks all your activity, in the leisure centre and outside, as well as giving you access to a library of virtual workouts and fitness programmes, digital challenges and quick access to bookings.

Using the app, members can book up to 8 days in advance and non-members can book up to 5 days.

Plus, you can pair it with a range of different apps and wearables and easily follow your bespoke programme, allowing you to keep track of how active you are and reach your goals even faster!

New to the App? Find out more about the Be Well Wigan app.

You can download the app from either the Google Play or the App Store, follow the links below.

Are there COVID-19 safety measures in place?

We made the decision to keep safety measures in place. This decision has been made with our members and staff best interests at heart. It follows national guidance from leisure governing bodies and is in line with our public health officials in the borough. Over the coming weeks we ask that you continue to:

  • Wear masks in the required areas of our leisure centres
  • Use the one-way systems in place
  • Clean your equipment before and after use
  • Book in advance either online, through the BeWell app or over the phone before attending
  • Attend ready to train where possible. At this stage no hairdryers are available.

Cases of Covid contracted in our leisure centres, and leisure centres across the country, is very low thanks to the great work of staff and members in following measures set out and in keeping spaces clean. However, cases across Wigan and Greater Manchester are high and some staff and members have not yet had the opportunity to be fully vaccinated.

Self-isolation or illness

Not able to attend due to unforeseen illness or self-isolation? Not a problem, we’re able to freeze your membership for up to three months. We’ll be waiting for you to return.

Can I book in advance?

Yes. To ensure there is only a safe number of people in our centres at any one time, all of our sessions and activities must be booked in advance using our online Leisure Hub booking portal.

Members can book up to 8 days in advance and non-members can book up to 5 days in advance.

If you’re having trouble with your Leisure Hub account, you can contact the leisure hub support team.

Casual swimming can be booked on the booking portal. To book a family swimming session, you will need to call the local leisure centre you wish to swim at.

Are the changing facilities and lockers available?

Yes, our changing facilities are open and available to use. However, we ask that members arrive ready for their activity and leave promptly afterwards, where possible.

How do I book casual swim sessions?

Casual lane swimming can be booked on the Leisure Hub booking portal.

To book a family swimming session, you will need to call the local leisure centre you wish to swim at. Contact details for each leisure centre can be found on our leisure centre pages.

How do I book sports hall, racquet sports and pitches?

For other sports and outdoor pitches, simply call the leisure centre you wish to visit.

Are wellbeing services available?

Our Wellbeing services are up and running. We have returned with a new offer that provides a wider range of opportunities to support you to become active and improve your wellbeing. The team can help if you

  • Have a long-term condition and we deliver activities for people with cardiac conditions, stroke survivors, cancer, lung conditions, pain management amongst others
  • Would like to lose weight, to have advice on nutrition and support to make a positive change
  • Are unsteady on your feet and would like to improve your strength, balance and mobility
  • Would like extra support to become active for example if you have a disability, mental health condition, sensory impairment, dementia or autism
  • Would like to get active outdoors (walking, cycling, running) or get back into playing sport.

Please note we are experiencing some delays in accessing the activities following the COVID-19 lockdowns.

Have more questions?

If you’ve not been able to find what you’re looking for, you can:

Contact us

Email Be Well

Where is my leisure centre?

Find your nearest leisure centre

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