Performance Briefing 2006/07 - Housing - Page 9 of 3901/04/2007
Chart

Description:

 

Percentage of tenants satisfied overall with their landlord

 

Performance in 2006-07

 

Our target was 86%

We achieved 83.47%

"Bigger is better" so we are within target range.

 

When we compare our 2006/07 results with last surveys results (2003/04) for other metropolitan councils, we are in the best 25%.

  

Comments on our performance in 2006-07

 

Performance is already top quartile so significant improvements are difficult to achieve. When adjusted for deprivation satisfaction is 98.73% compared to the upper threshold is 92.5%  

 

How to use this performance briefingBV 63BV064BV 66aBV66b 05BV66c 05BVPI74bBVPI74cBVPI75aBVPI75bBVPI75cBV 164.02BV 184aBV 184bBV 212 05BV 183aBV 183bBV202BV203BV213 05BV214.05% Consider they live in decent homeHSO 1: % Empty HomesHLPI 19: % Repairs in gov. time limitsL20: Average days for non-urgent repairsHLPI Sat with repairs serviceHLPI Sat with programmed worksCPD PSH LPI01 Number of unfit homes fitSP KPI1L56aKPI 2: Moving on from temporary accom.HIP% repairs that are emergenciesRepairs & maintenance satisfaction% gas servicing certificates outstandingVisit INPHASE